Verizon

3.7
436 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Denton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1805 S Loop 288, Denton, TX
76205, United States

Hours

Reviews

3.7
334 reviews
5 stars
173
4 stars
44
3 stars
30
2 stars
17
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some customers praised individual employees for their helpfulness, while others reported rudeness and lack of assistance.

Wait Times

Customers frequently mentioned long wait times, with some experiencing delays of over an hour before receiving help.

Knowledge and Support

While some employees were noted for their expertise and ability to resolve issues, others were criticized for providing incorrect information or being unhelpful.

Store Environment

The store was described as clean and friendly, but some customers felt neglected or unacknowledged by staff.
  • AH
    Antwan Henderson
    4 days ago
    1.0
    Pressure sales and lie about what your future bill will be
  • LW
    LaTasha Walker-Hall
    Dec 14, 2025
    5.0
    I had something going on with my phone and I went in to get it taken care of. The young man that helped me got my phone back up and running with no problem. The wait wasn't long.
  • JF
    Jessica Fernandez
    Dec 5, 2025
    5.0
    After being a spectrum user for a few years, I was finally eligible for an upgrade and once I went in their store to complete it — I felt incredibly unwelcomed by the staff & ended up leaving because they didn’t know what they were doing and they said I had to pay in full for a new phone even though I was quoted otherwise from another gentleman who had no idea what he was doing as well. I went across the street to this store and immediately was helped and was met with most kind gentleman Ernest who helped and listened to me. I walked out shortly with a new phone and immediately transferred to them. I had an amazing experience and I am very happy to be joining on the Verizon team after the horrible service I had with spectrum. The process was incredibly smooth and very knowledgeable. 10/10.
  • GS
    Giovanni Sanchez
    Dec 1, 2025
    1.0
    I came into this store seeking professional help with my phone, but received a bunch of guesses. It appears that they let anyone work here, because the amount of guesses I heard come out of these employees mouths was ridiculous. Not even fact checking themselves, just shooting from the hip and hoping no one questions them. I ended up resolving the issue on my own, these guys were no help.
  • LL
    L L
    Oct 27, 2025
    1.0
    This postis NOT about any particular VERIZON store, its about VERIZON as a whole. We have had verizon for years, we have insurance on our phones that we pay 19.99 per month and never filed a claim. My screen went black twice and stayed off for over 45 minutes. I submitted a claim online, at the end of was instructed to call the 866#. I called, the representative said it sounds like a phone malfunction, I can send you a refurbished phone for 49.99. EXCUSE ME? She proceeded to say thats all she can do. BEWARE of companies like verizon that scam you out of insurance payments every month, but will not give you a new phone to fix thier software malfunction, and charge you 49.00 for a refurbished phone. This sucks and I will never recommend them to anyone. VERIZON YOU NEED TO DO BETTER!

Frequently Asked Questions About Verizon

What are the store hours for the Verizon Denton location?

The Verizon store in Denton is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon Denton store located?

The Verizon store is located at 1805 S Loop 288, Denton, TX 76205, USA.