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Cricket Wireless Authorized Retailer

3.9
(158 reviews)

Business Details

604 W University Dr, Denton, TX
76201, United States
(940) 808-1868
https://www.cricketwireless.com/stores/tx/denton/604-w-university-dr

About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Denton store today.

Location

Cricket Wireless Authorized Retailer
604 W University Dr, Denton, TX
76201, United States

Hours

Reviews

3.9
158 reviews
5 stars
103
4 stars
10
3 stars
7
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness and friendliness, while others are criticized for being rude or unhelpful.

Staff Knowledge

Several reviews highlight knowledgeable staff who assist customers effectively, but there are also complaints about untrained employees.

Store Experience

Customers report a range of experiences regarding store cleanliness and organization, with some noting a welcoming atmosphere while others mention disorganization and long wait times.

Pricing Issues

There are complaints about pricing discrepancies and unexpected charges, leading some customers to feel misled or overcharged.
  • GK
    Goku Kakarot
    Feb 17, 2026
    5.0
    Good experience overall.
  • CJ
    Crystal Johnson
    Feb 2, 2026
    1.0
    Cricket is not worth they don’t give ext like metro if they give u a ext what of a ext if have to pay only for one day I needed I not carin bout phone been off but it’s pointless I will not come back n I will not referral anyone to they what I wouldn’t ask for a ext if I had the money at moment it back on but I just I would share yall better think before u go
  • LJ
    Leo Juarez
    Jan 26, 2026
    1.0
    Alguien sabe si hoy se ba a abrir el cricket?
  • CO
    Chanses Odem
    Nov 29, 2025
    5.0
    Anthoni accessed my phones problem and was able to trouble shoot and transfer my eSIM with ease. Thank you for your understanding and care.
  • NM
    Nancy Martinez
    Oct 26, 2025
    3.0
    Hoy fui apagar mi factura ,me atendió Anabel fue muy amable,atrás de mi llegaron otros clientes y la otra chica los atendió, y con muy mala actitud, le dije que debería tener mejor atención al cliente para eso esta,y ella dijo que si les hablo ,pero en verdad,que ni yo lo escuche y ella estaba enfrente de mi ,dijo ,anabel dijo que estaba enferma y que talvez era por eso ,no está bien la atención por que al yo decirle que los atienda como se debe ,con buena actitud ella levanto los ojos y me hizo muecas ,lo cual en cualquier otro lado ya la u irán despido ,no se como se llama ,ella pero muy mal el servicio de ella...de Anabel no puedo decir nada malo por que ella es buena vendedora. Ojalá tome esto en cuenta .

Brand Certified Facts from Cricket Wireless Authorized Retailer

Cricket Wireless Authorized Retailer partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
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