Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude or unhelpful interactions, particularly with management.
Product Availability
Several customers expressed frustration with product availability and stock issues, including items being out of stock or misrepresented.
Repair Services
Customers reported dissatisfaction with repair services, particularly regarding Apple product repairs and Geek Squad assistance.
Checkout Experience
Some customers experienced long wait times at checkout and issues with the checkout process, while others noted quick and efficient service.
Staff Knowledge
While many customers found staff to be knowledgeable and helpful, there were instances of misinformation regarding products and services.
NN
Nathan Noom
4 days ago
3.0
Their new rounded checkout counter where it’s unclear where to wait your turn because it’s a circle with no standing space and cashiers on all sides is the reason I just shop online these days.
NL
Nathan Latham
Feb 9, 2026
2.0
One of their employees said they would punch my kid… I came in to buy some pokemon cards for my daughter granted she was not with me but I guess I got the last pack or something and as my cashier was checking out the pack of cards this girl with red hair and a nose piercing walks by my cashier and told her that I just bought the last pack I explain it was for my 7 year old and she looks me in my eye and says “I don’t care I will punch a child in the face for this box” wasn’t really sure what to do in that moment so I just kind of stood there dumbfounded not knowing how to respond I break the silence with “my daughter is very cute and wouldn’t hurt a fly” and she doubled down with “I don’t care I will punch any child in the face for this box” it was very odd and uncomfortable I get it was a joke but I’m in hospitality and that was not good customer service
I do want to note the first person who saw me noticed I was in search of something and immediately helped me find where they keep the pokemon and the cashier was helpful as well it was just this one lady who honestly shouldn’t have even been involved with the transaction to begin with
SC
Sergio Celestino
Feb 7, 2026
1.0
Bad service like all time. He was saying he is manager in best buy.elli guy
Bad service from him.
No listening any concern. Just keep repeating one word.
O I know. If you know them help the customer.
They are alots of store outside best buy.
DM
Drommie Mitchell
Feb 6, 2026
1.0
I bought a laptop in September. The salesperson promised me that this particular laptop WOULD be on sale during Black Friday and that if I would become a Best Buy member I would be able to get reimbursed for the difference in what I pay and the Black Friday price. First of all, he straight up lied because in order to get the Black Friday deal you have to buy product the deadline is in October. I was of course, NOT able to get that price difference because I purchased before the deadline. Also the difference was only $50. He insinuated I would get a great deal of money back. Now I know he LIED to make a sale.
I used to like this Best Buy. I no longer care for it. Do NOT recommend. Buyer be aware of these deceptive sales tactics.
ST
Seth (theoriginalseth)
Feb 6, 2026
5.0
They were busier than normal and I tried to find an employee for help, but they were, understadably, with another customer. So I asked one of the people that do their projects (black shirt) and they immediately helped me. It was amazing. The manager was polite and thanked me for waiting and being patient. Absolutely a great experience, even while being busy. First time I have stopped in a Best Buy in years, but it wont be my last (at this location).
What products and services does Best Buy in Denton offer?
Best Buy Denton offers TVs, computers, appliances, and more along with expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Denton?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Denton provide curbside pickup?
Yes, curbside pickup is available at Best Buy Denton.
Can I get my electronics repaired at Best Buy Denton?
Yes, Best Buy Denton offers service repair through their Geek Squad support.
What payment methods are accepted at Best Buy Denton?
Best Buy Denton accepts payment by debit cards and checks; cash payments are not required.
Where is Best Buy Denton located?
Best Buy Denton is located at 1800 S Loop 288, Ste 102 Bldg 1, Denton, TX 76205, USA.
Are there any services for recycling electronics at Best Buy Denton?
Yes, Best Buy Denton provides electronics recycling services.
What nearby places can I visit around Best Buy Denton?
Nearby you can visit Geek Squad for IT service and computer repair, Total Wine & More for wine and gifts, and dressbarn for women's clothing and accessories.
How can nearby transit and shipping centers help me with my visit to Best Buy Denton?
You can use nearby UPS Authorized Shipping Outlet and Denton Postal for courier and shipping services when visiting Best Buy Denton, making it convenient to handle your packages and shipments.
What dining options are available near Best Buy Denton?
Nearby dining includes Jersey Mike’s Subs for sandwiches, The Egg & I for breakfast and brunch, and Chipotle Mexican Grill for Mexican cuisine, perfect for a meal before or after your shopping trip.
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