Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Dallas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
473 reviews
5 stars
314
4 stars
46
3 stars
20
2 stars
12
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
James received numerous accolades for his exceptional customer service, being described as patient, knowledgeable, and attentive.
Employee Performance
While James was praised for his performance, Nino received criticism for his lack of engagement and poor service.
Store Environment
The store environment was generally described as clean and welcoming, although some customers reported negative experiences with specific staff.
Technical Support
Customers appreciated the technical support provided, especially by James, who helped resolve complex issues effectively.
Management Issues
Some reviews highlighted poor management and customer service experiences, particularly with a manager named Zack, leading to dissatisfaction.
- PWParker Williams1 day ago5.0Chad was super helpful and got me a great deal on my new phone!
- DSDanielle Sampiero1 day ago5.0Excellent customer service. Got a new plan, and added two Apple watches for my kids. James was very knowledgeable and patient. Best experience I’ve had at a mobile phone store. Thanks!
- JTjaramy tapp5 days ago5.0Bryan over here at Verizon is a beast I came in while he was having lunch felt bad but he assisted me in the most swiftly manner he didn’t let me leave the store until everything was perfect this guy deserves every blessing thats going to come to him with Verizon being that he just started he did a extravagant job 100/100👍🏾
- JSJohn SanfordNov 14, 20255.0I've had much difficulty in trying to cry my Kyocera phone to accept visual voicemail. Nobody has been able to help me with the exception of James who was willing to spend a great amount of time helping me. I just want to thank Verizon for having such a great associate as James.
- GPGlen PhilOct 22, 20251.0Today I had a really frustrating experience with Nino when trying to file an insurance claim for my damaged iPhone and get information about purchasing a tablet and possibly upgrading my phone. He didn’t seem interested in helping me and kept walking away to assist other customers. At one point, he even went to the back stock room and never checked on my progress or offered any updates. Thankfully, the store manager stepped in and helped me successfully order my replacement phone. However, because of the poor service from Nino, I decided to take my business elsewhere for the tablet. Nino definitely needs better training in customer service and how to make every customer feel welcomed and valued.
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Dallas?
The Verizon store in Dallas offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
What are the operating hours for the Verizon store in Dallas?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at the Verizon Dallas store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
Does Verizon offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does the Verizon store offer?
The store provides mobile plans, wireless internet plans, and voice plans.
What payment methods does Verizon accept at the Dallas location?
They accept checks, debit cards, mobile NFC payments and do not require cash only payments.
How can I find the Verizon Dallas store online?
You can visit their website at https://www.verizon.com/stores/details/texas/dallas/oak-lawn-1172006 for more details and online shopping.
What are some nearby places where I can eat or relax after visiting Verizon?
Nearby you can visit Scardello, a cheese shop and sandwich restaurant, or A&J Bakery for fresh pastries and cupcakes. There are also several nail salons like Nailuscious and ULUX Nail Spa for some relaxation.
Are there wellness and beauty services available near the Verizon store?
Yes, nearby wellness options include Corehealth Wellness Center offering massage and chiropractic therapy, and Hollywood Nails & Spa for nail and hair removal services.
What nearby public services and business support can I find around Verizon?
Nearby you can find financial advising at Edward Jones and Thompson Larry & Associates, mortgage services with Patricia Nagler, and legal services at Abt Executive Suites.