Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Dallas’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
574 reviews
5 stars
471
4 stars
12
3 stars7
2 stars
9
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Adan, Jeremiah, and Truly, highlighting their patience and willingness to assist.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, particularly with certain staff members who were perceived as rude or unhelpful.
Technical Issues
Several reviews mentioned glitches and technical problems during transactions, leading to frustration for customers.
Sales Practices
There were complaints about misleading sales tactics and unexpected charges, with some customers feeling pressured or misinformed about plans and pricing.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience for many.
- MMMaggieNov 15, 20251.0Thought about transferring to Verizon. Tried with one of the person in the store. It is my first time transferring a number to another carrier so I don't really know the process. I guess the guy just assumed I know everything and I assumed with his expertise he would be able to handle the situation. I searched online and found the information a bit confusing. So I contacted the customer service from my previous carrier and also showed this guy my personal pin. I'm not sure which one is correct. I showed him the conversation with the customer service and my personal pin. Before I get the actual transfer pin from the customer service, he proceeded with my personal pin, which was wrong. Then I got stuck in between. I cannot receive any verification code or msg from my previous carrier. Meaning I cannot receive the correct code by chat conversation anymore. I cannot receive any phone call with Verizon, as the transfer was not completed. To this point, while I'm unhappy, I can still think it's an unlucky incident. What piss me off is that when I ask how long it might need because I need to leave, his reaction is "if the code is correct, we would be done 10 mins ago." "You can leave whenever you want, but I just need the code to process." If I know everything, I won't be in the store asking for help. I left the store after that conversation as I need to pick up someone. So far, I have been trying to solve this issue for the past 4 hrs. Lesson learned.
- JRJorge RujanaNov 8, 20255.0Great service. Darrion was super helpful and professional
- SCSarah ChiodoNov 7, 20255.0Darrion was great with us. He was patient and answered all our questions and was able, with his knowledge, to guide us through setup of our new 17 iphone. He walked us through new features. Thank you so much!!!!
- TTTinaOct 21, 20255.0Very professional and helpful highly recommend this location
- LIL. D. IIOct 3, 20251.0Rough experience at this location. The store manager really doesn’t know what he’s doing but comes off confidently like he does and it’s embarrassing. I went there a few weeks back to set my account up because I was switching from AT&T, and decided to switch my account from a post paid to a prepaid to save money. We had so many issues and really, they were his fault. He set up the account wrong twice, forgetting to port my number from AT&T. It was a disaster. Then, he set my account up as a Spanish-speaking account and now all of my correspondence is Spanish only. He really just …made a mess of my account.
Frequently Asked Questions About Verizon
Where is the Verizon Cellular Sales store located?
The Verizon Cellular Sales store is located at 5631 Lyndon B Johnson Fwy, Ste A, Dallas, TX 75240.
What brands of phones can I purchase at this Verizon store?
You can purchase phones from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at this store.
What are the store hours for this Verizon location?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Does this Verizon store offer in-store pickup and curbside pickup services?
Yes, the store offers both in-store pickup and curbside pickup services for customer convenience.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill directly at this store.
Are appointments required to visit this Verizon store?
No, appointments are not required; you can stop by anytime during business hours or call to make an appointment if preferred.
What payment options are accepted at this Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
What services does the Verizon Cellular Sales store provide?
They offer Verizon plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and other Verizon wireless services.
Are there any places near the Verizon store where I can get food before or after my visit?
Yes, nearby you can find McDonald's for fast food and Firehouse Subs for sandwiches and delicatessen options.
If I need to print documents or ship packages, is there a location near the Verizon store?
Yes, FedEx Office Print & Ship Center is located nearby for printing and shipping services.
Are there other mobile phone stores near this Verizon location?
Yes, there are AT&T stores located nearby, which could be useful for comparison or additional wireless services.