Business Details
About
Electronics StoreDyson
Discover Dyson engineering and innovation first hand in Dyson stores. Explore our latest technology, enjoy exclusive in-store services, and get personalized support from Dyson Experts
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
542 reviews
5 stars
423
4 stars
21
3 stars
13
2 stars7
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude or unhelpful interactions.
Product Reliability
Several customers expressed disappointment with product durability, citing issues with vacuums and hair dryers failing shortly after purchase or just after warranty expiration.
Repair Experience
Many customers appreciated the quick and efficient repair services, but some faced challenges with warranty claims and parts availability.
Sales Experience
Positive experiences were noted regarding knowledgeable staff who provided clear explanations and assistance during the purchasing process.
- BTBryan Tharpe2 days ago5.0Great service from Johnathan! He fixed my vacuum up real quick!
- JFJ Fetters3 days ago1.0Dyson does not care about their customers. Third broken $550 Hair Dryer, and 4 weeks later after returning this one the Dyson rep can’t provide any confirmation and will not expedite any shipment of my replacement. RUN AWAY - DO NOT WASTE YOUR MONEY ON A DYSON PRODUCT!
- KZKevin ZindarsDec 23, 20253.0I would rate the Animal 3 a two but it picks up animal hair as advertised. It can’t pick up small cat food bits and just drags it around. User has to go slowly over cat litter. The tool hose is pointless since it’s nearly impossible to manuvre in various spaces. The suction of the hose is ok. I do like the ball effect to get under counters. Dyson product are overrated and high in price. I’m going back to Kenmore.
- MSManuel SanchezDec 15, 20251.0We have a Dyson v11 torque vacuum and it recently began to clog within 2 mins of vacuuming. I've tried all the troubleshooting recommended and still doesnt work correctly. I looked up my product on my dyson account and still had 7 months of warranty remaining. As I was chatting with the customer support and informing them of my product and issue. They removed the 7 months Warranty and said my warranty was expired. How convenient huh!! What a freaking joke!!! As many products as we've bought from dyson and this is the crap we get. Won't buy dyson again!!! Not that it matters to them anyway!!! Save yourself the trouble and buy from another company.
- ADAmanda DomaschkNov 29, 20255.0Ryan greeted me the moment I walked into the Dyson store and immediately helped diagnose the issues with my Dyson Animal vacuum. He quickly identified two problems, including a torn hose. Because my model is older, the repair would have required sending it out for about four weeks, and since it was no longer under warranty, the total cost would have been over $250. While I could have tried a DIY fix, Ryan’s honesty and clarity helped me decide that replacing the vacuum was the better choice. From there, he walked me through the models that would best fit my home, explaining the features in a clear and straightforward way. His approach was helpful, professional, and never pushy. I ended up recycling my old Dyson with them, which added a 20% discount to my account for future purchases. I was also able to take advantage of the Black Friday discount, which provided an even better deal right now—and I still have the 20% saved for another item later. Overall, Ryan made the entire experience smooth, transparent, and genuinely pleasant.
Frequently Asked Questions About Dyson Store & Service Center
What products does Dyson Store & Service Center offer?
The store offers Cordless and Upright Vacuum Cleaners, Air Purifiers, Humidifiers, Hair Dryers, Hair Stylers, Lighting, and Hair Straighteners.
What services are available at Dyson Store & Service Center?
They provide repair services for Vacuum Cleaners, Air Purifiers, Humidifiers, Hair Dryers, and Hair Stylers.
Where is Dyson Store & Service Center located?
It is located at 8020 Park Lane, #125, Dallas, TX 75231, US.
What are the store hours for Dyson Store & Service Center?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM and Sunday from 11:00 AM to 6:00 PM.
Do I need an appointment for service or shopping at Dyson Store & Service Center?
No appointment is needed; you can visit the store anytime during business hours.
What payment methods are accepted at Dyson Store & Service Center?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Financing options, Mastercard, Samsung Pay, and Visa.
Is Dyson Store & Service Center wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and parking.
Can I do in-store shopping and curbside pickup at Dyson Store & Service Center?
Yes, both in-store shopping and curbside pickup are available.
What nearby restaurants can I visit before or after shopping at Dyson Store & Service Center?
Nearby eateries include Chipotle Mexican Grill, Zoës Kitchen, CAVA, Crisp Salad Company, Grimaldi's, and Which Wich Superior Sandwiches for a variety of dining options.
Which nearby stores could be convenient to visit along with Dyson Store & Service Center?
You can also visit nearby stores such as Roma Boots for shoes, Visionworks for eyewear, DXL Big and Tall for clothing, and DICK'S Sporting Goods for outdoor gear and sportswear.