Cricket Wireless Authorized Retailer

Reviews

• AD

  Alexis Dickerson

  Jan 23, 2025
  5.0
  Ben gets 5 Stars, Cricket gets 0. BYOP page does not disclaim that your OS must be up to date for the eSIM and that is not common knowledge unless you're in that field of work or have used them before (which I have not, Cricket was my first time so I could have my phone same day and not wait for 2 day shipping after paying $70+ dollars to initiate), it just states that it needs to be unlocked and IMEI ready for testing. I had my phone activated Tuesday night and by friday all my apps lagged and buffered tremendously, after saturday night at midnight, my data kept going out completely or put into SOS mode. I could not make calls, text, or access anything data related feature on device. I called monday night and the chat agent reset my esim, basically rendering my phone pointless) and did not tell me, only asked if i got the notification. With me not having wifi, my bf not having hotspot, he asked to go find wifi and then left the chat cause the time exceeded the expected value, then told me good luck. Could not access my account the next day at work to use chat agent system cause i had no data cause chat agent messed up my phone. I called and the lady i spoke with was rude, did not know company policy, and just overall exudes stupidity. Ben heard my concerns, told me to come in cause he could not make promises over the phone (understandably), and once in store, rectified the issue at no inconvenience to me. Truly outstanding where others fell incredibly short just 7 days after purchasing the service. Today is day 10 with cricket only cause of Ben.
• LL

  Lo

  Sep 26, 2024
  1.0
  Lady was rude
• CR

  Chintillo Ramirez

  Apr 30, 2019
  5.0
  Frirndly people, they are ploblem solver right away, exellent expirience.

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