Cricket Wireless Authorized Retailer

Reviews

• TA

  Tracyne Ashby

  Sep 18, 2025
  5.0
  Alejandra cricket manager went above her job to help me, I recommend that she gets a raise. I just left the Cricket Wireless on Jupiter and 635 where the young pregnant Mexican girl wouldn't even look at my phone, my phone was froze and I couldn't get it to restart or anything. That girl told me we dont fix phones here, she was rude and was playing on her phone. It was like pulling teeth to get her to look up when I bought my phone and finally she looked it up for me, she told me her cheapest phone was $138.00 plus tax. That's when I went to the one on forest with Alejandra, she had a customer before me and let me know she would be right with me after she helped her. Alejandra was kind, polite friendly and very professional. I waited my turn she asked to see my phone and was able to restart it, I was so impressed and very relieved. I thought I was going to have to buy a new phone which she said would be around $108.00 plus tax, she removed several apps that she told me were viruses. I would recommend to everyone to go to this Cricket Wireless and ask for Alejandra.
• JP

  John Parham

  Dec 30, 2020
  2.0
  Just switched over to cricket from verizon. Had some small issues along the way but everything got resolved and switched over. A young lady was the main one helping me, about halfway through a gentleman comes in who seemed to work there. At the end of the process, i was asked to login my google in then let him see my phone so he could "help setup the mycricket app." I let him and he returned the phone to me after a moment. When i return home, i notice a google search for "cricket wireless forest ln" in my search history. I look into it and notice a 5 star review under my google account that said "Good bye verizon. Love customer service on Cricket Wireless".
• TC

  Tom Cook

  Apr 10, 2018
  4.0
  Consultants were very friendly and knowledgeable about their products and services
• NC

  Nick Chard

  Aug 18, 2017
  1.0
  The girl there on Friday was extremely unhelpful. I bought a phone online and went to go change the SIM when she told me she couldn't do it. She said I would have to sign up with new service and new phone number. She told me I would have to buy a new phone in-store​ if I wanted to transfer my service. She then ignored me and started playing with her phone. What a load of bullsh*t. Do yourself a favor and don't get scammed by her or this store. Later that day I bought a SIM card at Walmart for 2.50 and services transferred instantly.

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