Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
6,685 reviews
5 stars
3,810
4 stars
1,467
3 stars
593
2 stars
206
1 star
609
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and lack of assistance.
Product Availability
Several customers noted issues with stock levels, mentioning that many items were out of stock or not available.
Store Experience
The in-store experience varied significantly, with some customers enjoying quick service and knowledgeable staff, while others faced long waits and unhelpful interactions.
Returns and Repairs
Customers expressed frustration with the return process and repair services, citing delays and unsatisfactory resolutions.
Overall Satisfaction
Overall experiences were mixed, with some customers expressing satisfaction and loyalty, while others vowed never to return due to negative experiences.
- JWJay Woods6 days ago1.0I was there to purchase a new laptop. I asked Frednando a question he responded as if he did not want to assist me. After looking around for help from someone else I came back as he was checking another guest out. Patiently stood in line and he walked away as if I did not exist. That was the rudest experience I’ve ever had at any Best Buy
- LBLilliana BlackNov 13, 20255.0Love Best Buy the Total Tech Program pays for itself with the warranty plans. The staff is great low pressure but super helpful just an all around good experience. Went into purchase the new meta glasses and came out with a new scooter too. 😂 The staff was knowledgeable and I was just browsing and next thing I know I realized I needed to get one of those. We had thought about it over the years. I couldn't beat the price. They had early Holiday deals with financing. And I had just paid off that card. The glasses department was helpful and again no pressure just good information. Refreshing experience.
- MLMadison LivelyNov 11, 20251.0Was there to buy a pair of airpods yesterday. After taking all of my personal information (name, phone number, email, and home address) to update my account, Ian (the guy ringing me up), asked me "what do you do for a living?" After telling him what I do, he then proceeded to ask me, and I quote, "How much do you make in a year?" which is an incredibly inappropriate question and made me feel very uncomfortable, especially since I had just given him all of my personal information. I told the guy working at the door about this encounter and he said "Oh yeah he's supposed to ask you that so we know what we should promote." As in, if you make more, they will try to sell you more. I hope this is not a Best Buy policy that they should ask this, but if it is, that is very wrong to profile people and assume what they will spend depending on how much they make in a year.
- LCLilybeth CastañonNov 8, 20255.0Jose Aldama es un es un joven excelente trabajador confiable para comprar el producto con mejor decisión es segunda vez que llego ala tienda y siempre tiene esa mejor actitud de vender y explicar en el mejor momento para poder llevar el producto excelente y regresaría de nueva mente a comprar con ese joven excelente
- SBShelby BirdwellNov 5, 20255.0I came in last Sunday after my iPhone battery died, rendering my phone completely useless. I was preparing to leave for a trip and needed a solution same day. Unfortunately this store didn’t have the battery I needed for an immediate fix, but the Geek Squad agent who helped me (I think his name is Simon) was so helpful in explaining my options and even went so far as to pull up a map and show me how to navigate to the Apple Store at north park. I know it’s just across the highway, but I’m new to Dallas and was anxious about driving over there without the help of my phone map. Thank you Simon for your excellent customer service!! If his manager sees this, I hope they recognize what an asset Simon is to the team. His kindness and patience really made a stressful situation so much easier.
Frequently Asked Questions About Best Buy
What are the operating hours for Best Buy at 9378 N Central Expy, Dallas?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 8:00 PM.
Does Best Buy offer in-store pickup and curbside pickup services?
Best Buy offers in-store pickup but does not currently provide curbside pickup at this location.
What types of products can I find at this Best Buy location?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy store.
Is repair service available at the Dallas Best Buy store?
Yes, Geek Squad support including repair services is available at this Best Buy location.
Does Best Buy accept debit cards and paychecks as payment methods?
Yes, Best Buy accepts debit cards and paycheck payments and does not require cash only.
Where is this Best Buy store located?
The store is located at 9378 N Central Expy, Dallas, TX 75231, United States.
Are there any electronics or appliance stores nearby where I can shop along with Best Buy?
Nearby electronics and appliance stores include Magnolia, Pacific Sales Kitchen and Bath, and another Best Buy store close by.
If I visit Best Buy, what nearby retail stores can I visit for furniture or home goods?
Lovesac and Pacific Sales furniture store are nearby places where you can shop for furniture and home goods after visiting Best Buy.
What nearby places offer repair or technical support services around Best Buy?
Geek Squad is located nearby offering IT service, computer repair, and mobile phone support.
Are there any recreational or sporting goods stores near Best Buy?
Yes, Golf Galaxy and DICK'S Sporting Goods are nearby stores where you can find outdoor gear and sporting goods.