Best Buy

Reviews

• NN

  Nitro

  4 days ago
  1.0
  BEWARE OF THIS STORE AND THEIR PROMISES!!!! I was promised price match on a laptop for wide range of websites…. Come to find out they will waste your time and not price match unless it’s their website or specifically Amazon. They did not make this clear at all or even mention the limitations on this. If you call into the store, you just get directed to people overseas who you can’t understand and actually don’t help whatsoever. They just tell you “they can’t do anything you have to go in store.” Will never come to any Best Buy again in the future. It’s a shame and they wonder why their company is struggling. Do yourself a favor and buy products straight from the manufacturer. Obv their customer service is not taken seriously. Employees did not try to help, direct me or look to providing solutions.
• CL

  Cecilia Lopez

  Feb 17, 2026
  5.0
  I want to start off by saying Thank You to the Best Buy Rep Alen Southammavong who assisted me in my purchase last week, I had gone back to purchase yet another laptop within a week apart from my first purchase but my experience took a shift the second time I went in because I spoke to him. He not only hear my concerns he followed me through the process, he explained the benefits of having Beat buy +, he was kind to me and guided me through what I could expect with my purchase, I just saved 150 more dollars because of him. If your hesitant then just ask for him. Thank you.
• SL

  Samantha Locke

  Feb 17, 2026
  1.0
  EDIT: They said they don’t take speakers, but I called before I came in and was assured Best Buy does take speakers. Additionally, I took it to a different Best Buy which took it immediately. The link provided does indicate that you do take Bluetooth speakers for recycling. You also accept speaker systems, sound bars, mp3 speakers, and boom boxes per the link provided. 🙂 Hope this helps, Best Buy! I waited in line at customer service for 20 minutes to drop off a Bluetooth speaker to be recycled. After my wait I was told they couldn’t recycle it. Took it to a different Best Buy today and they took it immediately and were super nice. Seems like this location just didn’t want to bother with it. The guy working customer service seemed more interested in dancing to the music that was playing and trying to impress a coworker rather than do his job.
• MB

  Mayan Bernat

  Feb 11, 2026
  1.0
  I am extremely disappointed with my experience at Best Buy. I purchased products worth $8,000 from them, and the service has been absolutely unacceptable. The first installer came to my home and just left without completing the job. Then another technician came to install the hood, and he installed it crooked. He also did not install the oven. He never mentioned that he was missing a cable or any part — he simply left without saying anything. After that, I contacted customer service, and the representative I spoke with was very rude and unprofessional. This has been the worst service experience I have ever had. I am very, very unhappy and will not be purchasing from Best Buy again. I do not recommend them to anyone.
• AM

  Arneshia Murphy

  Feb 11, 2026
  1.0
  I hope Best Buy stops selling HP 17.3” Ryzen 7000 series Radeon laptop. This has absolutely been the worst laptop I’ve ever used and if I was able to take it back, I would I purchased this laptop in September and have been having issues since November. The laptop has a lot of mechanical issues. The hard drive made by Kingston randomly stopped working so I had to get it replaced. Had to erase everything I had stored, this brand dies quickly. This has absolutely been the worst $300 spent.

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