Apple Knox Street

Reviews

• JM

  Jeressa Mathis

  4 days ago
  1.0
  If online states you have walk in availability, then why wasn’t I serviced? I didn’t like how there wasn’t no solutions for me.
• JE

  Jeanette Enriquez

  Jan 2, 2026
  5.0
  It was an experience for me that day they took care of the issue but the time i had to wait an it was later in th e day I wish I had gotten a earlier appointment bcause I think n I could of understood alot more about the Insurance process an everything else So if u have a phone that needs repair I think its best to go early so u have plenty of t u me to understand an also you have plenty of patience for whatever may come up Overall mu experience was great
• SS

  Sheila

  Dec 27, 2025
  5.0
  We had a great experience with Michael today. He was prompt for our appointment, fixed our issue within 5 minutes, provided great guidance, and made sure we knew next steps upon leaving, all with a positive attitude and a gracious way about him. He also helped others while waiting on certain parts of our process to finish. I highly recommend his assistance if you’re in need of help with your device.
• AO

  Alesia C. Ortiz

  Dec 20, 2025
  1.0
  Spent months debating whether to get a new phone and finally decided today was the day. I walked into the Apple Store on Knox Street knowing exactly what I wanted. Multiple staff members saw me enter, yet no one acknowledged me. I spent time looking at the phone I intended to purchase, assuming someone would assist shortly. Shortly after, another customer walked in and was immediately greeted and helped by staff. I then attempted to get assistance from a staff member who was available but was ignored twice. I eventually found another employee who helped, but the interaction felt rushed and came with a noticeably rude attitude. At checkout, I was asked if I would be setting up monthly payments. When I replied that I would be paying with debit, there was an immediate and obvious change in tone—suddenly the customer service became friendly and attentive. I can’t say for certain what influenced this experience, but it’s hard not to notice patterns like these. Regardless, no customer should feel ignored, dismissed, or treated differently. People need to check their biases. This was a disappointing experience, but I needed a phone urgently.
• JK

  John Kent

  Dec 13, 2025
  3.0
  After weeks of trying to purchase several items and encountering scams that made three items in three separate UPS shipments disappear, I was successful in pickup of items at the store. One item in a three item order never became available for pickup but after a week of waiting I ordered it again and it was available right away. I had to cancel that item from my other order, the. I was able to get everything. Apple Customer Support and its defective AI IVR kept routing me to the wrong people to help me with the package losses and setting up the in-store appointment I needed. Thankfully the in-store staff corrected Supports mistake at my pickup time and helped me achieve my goals. Parking at this location is terrible and I had to walk several blocks after finding a spot. It was a nice day, so my calling this out is just to help people plan to arrive extra early for a scheduled appointment to compensate for a potential parking delay. I have everything I ordered now thanks to FedEx’s successful deliveries, Apple’s eventual credits for lost (stolen goods) handled by UPS, some critical assistance by this store, and an enormous amount of persistence and effort by myself. It shouldn’t be this difficult to buy and receive Apple products. I hope Apple hold UPS accountable and demands deeper scrutiny about the lost (stolen) items. I would never accept UPs shipment of Apple products to my address again.

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