What are the regular opening hours of Apple Galleria Dallas?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.

Does Apple Galleria Dallas provide in-store shopping and pickup options?

Yes, the store offers in-store shopping and has in-store pickup available.

Is Apple Galleria Dallas accessible for wheelchair users?

Yes, the store has a wheelchair accessible entrance.

Can I make payments using debit cards or mobile NFC at Apple Galleria Dallas?

Yes, Apple Galleria Dallas accepts debit card payments and mobile NFC payments.

Is there free Wi-Fi available at the Apple Galleria Dallas store?

Yes, free Wi-Fi is available for customers in the store.

What nearby shopping centers can I visit when going to Apple Galleria Dallas?

Galerias Mall, Dallas is a nearby shopping center where you can explore various stores and events before or after your visit.

Are there dining options close to Apple Galleria Dallas?

Yes, nearby dining options include Panda Express for Chinese fast food and Rocky Mountain Chocolate Factory for sweets.

What other retail stores can I visit around Apple Galleria Dallas?

Nearby retail stores include Steve Madden for shoes and clothing, Ann Taylor for clothing, and Sephora for beauty supplies.

Brand Certified

Apple Galleria Dallas

3.9

(2212 reviews)

Get Directions Call Website

Business Details

13350 Dallas Parkway, Dallas, TX

75240, United States

(972) 942-7210

https://www.apple.com/retail/galleriadallas

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple

Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

DeliveryAvailable
DebitAvailable
Mobile paymentsAvailable
[Free/Paid] wi-fiNot available
Wheelchair accessible entranceAvailable

Location

Apple Galleria Dallas

13350 Dallas Parkway, Dallas, TX

75240, United States

Get Directions

Hours

Monday10:00 AM - 8:00 PM

Tuesday10:00 AM - 8:00 PM

Wednesday10:00 AM - 8:00 PM

Thursday10:00 AM - 8:00 PM

Friday10:00 AM - 8:00 PM

Saturday10:00 AM - 8:00 PM

Sunday11:00 AM - 6:00 PM

Reviews

3.9

2,212 reviews

5 stars

1,293

4 stars

312

3 stars

135

2 stars

1 star

414

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.

Wait Times

Numerous reviews mention long wait times for assistance, often leading to frustration among customers who felt neglected or brushed off.

Store Organization

Several customers noted issues with store organization and communication, leading to confusion about appointments and service availability.

Product Availability

Customers expressed dissatisfaction with product availability, particularly regarding repairs and stock levels, which contributed to negative experiences.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, highlighting helpful staff and efficient service during busy times.

FH
Floyd Horng
3 days ago
1.0
Ridiculous warranty process. My AirPods Pro 3 broke within a few months and is a nightmare to get fixed. They route all warranty requests through a single employee at the genius bar while having more than 8 employees just chatting with one another in a circle. They also require an appointment with 24 hour notice for them to even take a look at it. I’ve made multiple trips to multiple Apple stores and they purposely structure their warranty process this what to dissuade legitimate warranties due to manufacturing defects
DW
Damian Wells
4 days ago
1.0
Appointment was at 2:15 didn’t start the appointment until 2:30. I bought my AirPods new in November it hasn’t even been a full 3 months and they’re having connectivity issues. The store refused to exchange them in store because it has been over 30 days. I don’t think I should have to wait 3-5 days for my AirPods to be shipped out.
EE
Ehdrmf
Feb 24, 2026
1.0
Warning- Avoid this store for trade-ins! I traded in my iPhone here on Sept 27 and have the receipt, but it's been 5 months and Verizon still hasn't received it. The store management is irresponsible and refuses to help despite multiple visits and calls. Horrible customer service—they lost my device and I'm still paying full price. Their handling of this is a mess. Save yourself the stress and go elsewhere!!!
JJ
Jane Jiang
Feb 23, 2026
3.0
The waiting time was way too long. Even after my phone was repaired, I had to wait for another 15 minutes. Wish I work at the store, so I will be paid while I am waiting.
HH
Haris hassan
Feb 1, 2026
1.0
This has been the worst Apple Store experience I’ve had. I came here multiple times to get a broken back glass checked. Each visit took nearly 2 hours just for diagnosis. On my last visit, the technician told me to come back the next day at any time, said they would take my phone and fix it in about 30 minutes. So I drove 30 minutes again, only to be told by another employee that they couldn’t take my phone, and that I’d either have to come back another day or leave my phone with them. This kind of miscommunication and wasted time is unacceptable. It feels completely disorganized and disrespectful of customers’ time. I’m extremely disappointed with Apple’s service here, and honestly, it’s making me reconsider sticking with Apple at all.