Apple Knox Street

Reviews

• JH

  Josh Howard

  2 days ago
  4.0
  Parking was difficult, mostly bc construction, but service was excellent and attentive.
• JJ

  Jay jay

  3 days ago
  1.0
  I came to the Apple Store on Knox. It’s called Apple Store Knox Street and today I was discriminated against because of my skin tone. I had a pick up order. I provided all information needed to retrieve the pick up order provided that to the employee and was then move removed from the store by police because the employee chose pride over customer service. I then had to call Dallas 911 just to have them come and retrieve my product for me that I paid for my iPhone 17 your newest product and you know how expensive that product is. I spent money just to be treated like I’m nobody and I am a paying customer. I am not OK with this. Apple has Failed to deliver Great customer service and I feel discriminated against. I’ve never been treated like this by Apple until today at 3101 Knox st Dallas Tx. Don’t spend your money here they’re racist and discriminate against black men. I can’t believe I had to call 911 just to get a product I paid for after providing necessary information to verify.
• AC

  Austin Corwin

  6 days ago
  5.0
  I came into this store frustrated after spending six hours going back and forth with Verizon and AppleCare trying to figure out why my phone wouldn’t activate. The techs and the manager here were able to quickly identify the issue, AppleCare had sent me a carrier locked replacement phone. They walked me through everything and helped me get it moving toward a resolution, saving me from having to wait another two weeks for AIG(AppleCare’s 3rd party theft insurance) to send yet another replacement. I really appreciate their patience and problem solving. Huge thanks to the team here.
• TJ

  Tabitha Jacobson

  Apr 20, 2026
  5.0
  Toukie is the Best! I walked in with an issue that turned out to be an issue with my carrier. She stayed on the phone with AT&T the whole time, till the issue was resolved. She did all this while assisting 2 other people. She’s awesome. Thank you!
• AA

  Anna

  Apr 17, 2026
  5.0
  Want to give a shoutout to the staff, technical and not, who were working alongside me to address an issue. big thanks to Alex and Anna for their patience and for going above and beyond to help

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