Many customers praised the staff for their exceptional customer service, highlighting individuals like Brookelyn, Donna, and Morgan for going above and beyond.
Knowledgeable Staff
Customers frequently noted the staff's knowledge and ability to assist with various issues, making the experience smooth and informative.
Mixed Experiences
While many reviews were positive, there were several negative experiences reported, particularly regarding order processing and billing issues.
Friendly Atmosphere
The store was described as having a friendly and welcoming environment, with staff being polite and accommodating.
Efficiency
Several customers appreciated the quick service and efficiency in handling their requests, often completing transactions faster than expected.
KF
Kathy Fullerton
Oct 7, 2025
5.0
Russell Cellular in Dangerfield is the best. Brookelyn goes above and beyond with her knowledge and customer service!
SB
Shannon Bonnette
Aug 27, 2025
5.0
Brookelyn at this location is AMAZING! She goes above and beyond every single time to create the best experience from a customer's pov
JB
Jeremy Brooks
Jul 20, 2025
5.0
Great staff, always leave me please, definitely need a raise
RL
Ruben Lozano
Jul 16, 2025
4.0
Helped out got me going
AM
Amanda Moore
Jul 7, 2025
1.0
I placed an online order and chose this location for pickup since the phone I wanted was in stock and I needed it rather quickly. Tough luck on that one! I had to wait three days to get it because someone in the store skipped over my order and never processed it. It wasn’t until I drove up there and asked about the phone days later and also called Verizon before it was straightened out and I got it. Lesson learned.