Best Buy

Reviews

• MD

  Marina Dorado-small

  Jan 3, 2026
  1.0
  I bought a new TV for myself from this best buy location and had it delivered the same day. No knock on the door upon delivery I just happened to look outside and its sitting on my front porch. Upon opening it up and plugging in the new TV the screen was broken. I ended up just taking it back and exchanging it for a new one that worked fine. A few weeks later I went into the store to buy another TV as a christmas present. I went to the store instead of delivery in hopes of not receiving a broken TV again. I opened it up and sure enough the entire bottom piece of the TV is not sitting right and obviously placed wrong. I was able to fix it myself and pop it into place but two TV's in bad condition is ridiculous, will not be returning anytime soon, at least not for a TV.
• JB

  Joshua Bhanu

  Dec 31, 2025
  2.0
  I had a mixed experience at this Best Buy location. On the positive side, I initially received a detailed quote for my purchase totaling around $9,003.98. When I placed the order, a few items had increased in price, but the team was able to honor and match the quoted prices, which I truly appreciated. However, my experience with customer service during order modification and cancellation was disappointing. There were a few items that I decided not to proceed with not because I was returning them, but simply postponing the purchase to next month. While trying to cancel those specific items, the agents were not very responsive, and the attitude I received felt dismissive and unhelpful. I was polite, respectful, and clearly explained my situation, but unfortunately, I did not feel treated with the same level of respect. Customer service is not just about completing a transaction, it’s about how customers are spoken to and supported, especially during changes or concerns. I don’t believe in judging or discriminating against anyone. I was simply seeking help, and the tone and behavior I encountered did not meet the level of professionalism I expect from a store like Best Buy. Overall, the pricing support was good, but the customer service experience needs improvement, particularly in communication, responsiveness, and basic courtesy.
• TB

  Tammy Bode

  Dec 26, 2025
  2.0
  Had product I was looking for, but absurdly LONG line to check out. (all the way around check out area and down wall around to back of store & down back wall) Only 2 cashiers working, customer service wouldn’t straight tender any merchandise. At holiday season (I went 12/22) this is unacceptable! I left merchandise and exited store.
• LP

  Lex Pikul

  Dec 26, 2025
  5.0
  copperfield was very unhelpful. I am assuming I'll have similar experience here. I was sold an opened box with missing parts and wasn't expecting that. I opened once I got home. hold music for half an hour. VERY disappointed. wasn't cheap. really wanted this item for what was missing. I fully expect this closer location to be able to help me or I will never shop here again(best buy in general). if this location is helpful I'll come back and edit this with some positivity. Edit: I got the help I needed from a nice gentleman named Myles at the front. He was professional and understanding. He explained what should have been done and said he would note it for the future. A missing owners manual and strap were shocking on my return home previously. Very grateful for the help I got this evening fixing this afternoons issues at copperfield. I'll have to check before leaving next time. wonderful customer service Mr. Myles.
• CW

  CJ Washington

  Dec 24, 2025
  1.0
  DONT SHOP HERE! I ordered a tv from them a month and a half ago, paid $2,300+ and they never delivered and installed it. When I asked where is it at, why didn’t it come and what can you do to compensate me, they told me they don’t know and they can offer me a $100. A slap in the face compensation! And to top it off, they never communicated any of this stuff to me until I complained! This will be the first AND last time I EVER shop with them! I will NEVER be shopping with them again!!

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