Best Buy

Reviews

• SL

  Steven Lawrence

  5 days ago
  1.0
  Picked up a stove today. Did not come with a power cord, which I paid for and don’t understand why they charge for that. Plus, you can’t contact the store directly. The system patches you to an overseas 3rd party call center! Seriously! ? So I have to drive back to the store to communicate and get the parts… Unbelievable… Also, Lowe’s and Home Depot have the same problem… smh… More importantly, my frustration is when I went back, the representative told me that it’s sold separately (as if like you didn’t know).. In that case, why would the guy sell me the range without the cord??? Ohhh, because him and two coworkers were chatting on the phone in the appliance department while I needed service! Just another reason why I don’t deal with Best Buy anymore… I immediately cancelled my membership that I just started because I thought things would change…. At least the manager cared and apologized…
• JW

  John Wood

  Feb 27, 2026
  1.0
  Don’t buy any DJI products. Sent my drone on to get repaired. DJ I charged me $1200 and then told me they don’t have the parts in stock or an ETA for when they will get them. They offered to send me a new drone as a replacement, but they also don’t have any in stock or an ETA. Absolutely worthless. I have a $7000 paperweight now.
• KS

  kathryn shubert

  Feb 18, 2026
  1.0
  You can never speak to the local store. They have a call center somewhere and they don’t even have the local number! Very frustrating and makes me not shop there!
• TB

  Tom Boyd

  Feb 12, 2026
  4.0
  A lot of changes the last ten years. It's hard to find one reason why I need to go back time after time.It's the same stuff.
• MC

  Mary Chiarello

  Feb 3, 2026
  5.0
  We purchased a insignia TV in April 2023 and purchased the two year plan. Today 2/4/2026 the TV started acting up. Long story short, I called best buy and they walked me through a couple things that it could be. I tried the first one he recommended and it worked. Great job Best Buy!

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