Verizon

4.6
505 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Copperas Cove’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
2726 E Business 190, Copperas Cove, TX
76522, United States

Hours

Reviews

4.6
502 reviews
5 stars
434
4 stars
19
3 stars
11
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Cameron and Jordan, for their helpfulness, knowledge, and friendly demeanor.

Product Knowledge

Many reviews highlighted the representatives' expertise in explaining products and promotions, helping customers make informed decisions.

Positive Experiences

Numerous customers reported enjoyable experiences during their visits, often mentioning the patience and thoroughness of the staff.

Mixed Reviews

While most feedback was positive, a few customers expressed dissatisfaction with specific employees or experiences, indicating inconsistency in service.
  • JB
    jeff brown
    1 day ago
    5.0
    Jordan did a great job setting my new plan and streamlining my bill. As always I was in and out quickly. I have been a customer of this location for many years and have always been pleased with their service.
  • VM
    Velma Mack
    6 days ago
    5.0
    Oh my goodness Jordan was amazing! He helped get my teacher discount with ease! He deserves way more than 5stars! If I could give 10 I would!!!!
  • LS
    Lindsay Spore
    Jan 4, 2026
    5.0
    Bri was absolutely amazing. I have never had such great customer service. She was very patient with me when I messed up my new phone during the trade in. Kudos to Bri.
  • MW
    Melissa Wheeler
    Jan 1, 2026
    5.0
    Always an amazing experience at Verizon but even better when Jordan is there. He takes great care of my family and I. I couldn’t ask for a better person to help me with all my phones and devices. Thank you for always being amazing and having the best energy. I will literally leave if he is not there. Best customer service I have seen thanks Jordan for all you do
  • YY
    Yasmine Young
    Dec 31, 2025
    1.0
    I wish I could give this place a Zero. I came in to get iPads for my daughters for Christmas. They had a sale going on at this time so they offered me to get a bundle deal. (3 ipads and Two iPhone 17) I couldn’t start the plan because I ordered certain colors for the iPads. Bri told me that all I need to do was pay certain amount and that’s it. I agreed to pay it when the iPads came in. When I went back to the store I was directed to Jordan. Jordan did not know what he was doing. He set me up but tried to give me a larger amount to put down on the phones and tablets when I was told by BRI to pay different amount. At this time he told me to just pay for the iPads instead of getting 2 phones added to my plan. I had to pay $239 for three iPads. However he still added two phone plans on my line. When it was time to pay for my bill, it was $609 when I was told that my bill will be $150 to $190 due to insurance on the tablets ! I never got the phones at all because I did not want to put down large payment. I was still being charged for the phones that I never received. Now I been dealing with this for a month now. They did call customer service to get it fix but it still has not been fixed on my end.

Frequently Asked Questions About Verizon

Where is the Verizon Cellular Sales store located in Copperas Cove?

The Verizon Cellular Sales store is located at 2726 E Business 190, Ste 102, Copperas Cove, TX 76522.

What are the store hours for the Verizon Cellular Sales in Copperas Cove?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM. On the holiday of November 7, 2025, it is open from 10:00 AM to 8:00 PM.