Verizon

Reviews

• JR

  Justin Reed

  Dec 19, 2025
  1.0
  Walked in and both associates were very annoyed by my presence, and arriving early for my order. I sincerely apologize that I arrived early. Just won’t come to your store again.
• VT

  Valter Tornieri

  Dec 13, 2025
  1.0
  Simply terrible! After 6 years with Verizon, I’m struggling to get my phone working. My line was deactivated by a Coppell store representative in the middle of a business trip. Now I’m trying with the 7th representative of the technical team, and no one can fix the problem. If you are considering Verizon, please think twice.
• MM

  Mark

  Dec 10, 2025
  1.0
  The experience my wife and I had was horrible. We went into the store at 11:30 on Tuesday morning and our transaction was not completed until 4:30 that afternoon. It was one problem after another. There was a mistake on our initial order. This created the need to cancel the initial order which took forever. When we left, we did not leave with the watch we had requested. It needed to be ordered again as the Verizon service support person via the phone claimed the watch we wanted was not available for in store pickup. Even though there was watch in the store that was exactly what we wanted to buy. It was totally illogical. Also, the receipts that were printed out for us did not match the payments we paid via credit card. The explanation provided did not make sense either and the associates agreed with us on that but stated they did not control the receipts…. What does that mean??? This was an experience i hope no one else has to endure. Buyer be aware.
• BB

  Babr A (Babr)

  Nov 29, 2025
  1.0
  Do not waste your time with authorized retailer stores, they look identical to Verizon stores but they are not reliable, have a different customer support line and unreliable inventory when ordering online for instore pickup. I wasted 2 hours of my life dealing with this store until I figured out this isn't verizon its victra, authorized retailer.
• C2

  Cat N 246

  Nov 20, 2025
  1.0
  I do not recommend this store. Vee that used to work here was fantastic, and Iman has been very proactive and helpful too, but it is no longer a good place to go. Neither of these people are involved in my problem (below). There is huge staff turnover and the new staff, while friendly, are undertrained and inexperienced. This means they quote you for one thing and they sell you another. Then, the burden is on you as the customer to constantly follow up, go in to the store to correct it, over pay your bill, wait for the manager to call, endlessly hoping that someone will take ownership to fix their error, even though three people (one of whom is the manager) have admitted my account is wrong. They should be going out of their way to fix their mistake, and actively reaching out to resolve the issue for their customer. But no, the pressure is on you to fix it yourself and this process is disorganized, stressful and can take multiple months to resolve. Frequently there is only one staff member working so you can wait a very long time for help. They are fine for a one off purchase like a cable or a case but I cannot recommend them for anything more complicated. Save yourself the hassle and go somewhere else.

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