Geek Squad

Reviews

• TK

  Tamar K

  Jul 19, 2025
  1.0
  I spent more time at home preparing my laptop for service than the Geek Squad spent time on it. The objects on monitor disappear and the color crumbles. But this happens occasionally regardless of the internet usage or software. I purchased this laptop from Best Buy in 2024 and have been their total member since 2016. I wanted the Geek Squad technician to diagnose the problem. He spent maybe 5-10 min and said nothing was wrong, take the photo of your screen and bring it back. This was one of the seral poor services I have received from Geek Squad and Best Buy. On another occasion, I was connected to Geek Squad first a preliminary service tech asked questions, then asked my permission to gain remote access to my laptop. After I saw his connection which he can go to any file even to internet, he asked me to wait for 45 min to get the technician on remote access to solve the problem. I do not know where the technician is located, nor who else could be on remote access in the following 45 min and explore my files and personal data. I learned the name of the technician whom we were waiting for and searched for him/her. I found that a postdoctoral fellow in Biomedical field would do the repair in my laptop. Simply I hang it up. People working in this location, as well as the Geek Squad online service, are very weak in technical issues and in general computers. While technology and education have been growing tremendously over the years, you expect the technician’s knowledge and quality will do in parallel. Unfortunately, this is not the case for Best Buy Geek Squad. I hope Mr. R. Stephens hears the customers’ voices before the company hits the ground.
• GR

  Glenn Rocka

  Apr 18, 2023
  1.0
  Took my computer in to be fixed. First told me it was the power supply, so bought a new one. Then the next day they said it was the motherboard so had to buy a new one and return the power supply. 5 days go by and computer is "ready". Go to pick it up, take it home, and not working on any display I have. Plus the graphics card was unhooked. So now have to wait until they open to call themsince when I called before they closed last night I was sent to their 24/7 support who couldn't transfer me to the store. They better fix this. I'm not paying another dime
• KS

  Kyle Smith

  Dec 7, 2022
  1.0
  Terrible service. Jamal was rep and ghosted me after sale was made. Geek Squad never completed project and still not done.
• GW

  Georgia Witt

  May 19, 2018
  5.0
  They are so helpful

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