Best Buy

Reviews

• CA

  Chris Abraham

  Jan 2, 2026
  1.0
  I visited this location today intending to purchase a $3,000–$4,000 100-inch TV and spent 20–30 minutes in the home theater area. I asked three different employees for assistance. Each told me to wait and said someone would be sent over. Despite this, no one ever came to help. It appeared that calls were made, but there was no follow-through. After waiting an unreasonable amount of time, I left the store without making the purchase. From a management perspective, this is a breakdown in customer handoff, ownership, and accountability. When a customer requests help for a high-value purchase, someone should be assigned and follow through. If staffing is limited, expectations should be communicated clearly rather than repeatedly telling a customer to wait. This location lost a guaranteed sale today. I’ll be taking my business to another Best Buy location going forward unless this service issue is addressed.
• LD

  Lian Duarte

  Dec 26, 2025
  1.0
  Poor customer service. I selected a product from a locked display case, and when the employee took it out, they tried to charge me a higher price than the one shown. Later, they said the price was incorrect, but the explanation was unclear and the attitude was not friendly at all. Very disappointing experience.
• SN

  short note

  Dec 16, 2025
  1.0
  Do not bother making any kind of delivery with them. Worst experience ive never seen a company carry out a delivery process worse than this location..even when im there in person to make the order. Ive shown up once to see if a product i wanted was available to be shipped to my house. They assured me it would, that they didnt have it in-store (which was fine I could wait the delivery time) but that even tho my house was in a new subdivision and some places don't see the address, that it could in fact be delivered. After making the purchase and waiting a day longer than the delivery time, with no delivery updates of any kind, I try to contact customer support as I was told to do by the staff when I paid for it in store. I gave support my explanation and asked why I hadn't received it or why there was no tracking number. They told me I would have to go back in store to handle the situation as there was no delivery under my name. So I go back in store to get this mess figured out. The guy tells me that the delivery was never made despite me paying for it that day. And they processed it incorrectly which is why support never saw any kind of delivery either. So he says no worries I will do it correctly right now as long as you are OK with waiting another two days. Which I am fine with. He proceeded to double check my address and I say no I am at a new address now and we confirm the new address. Now that the order was corrected, I have been receiving tracking updates. Wonderful! But tell me why I get an email saying it arrived..BUT TO MY OLD ADDRESS, THE ONE I TOLD THEM WAS NO LONGER MY ADDRESS. WTH?! WHY CANT THEY LISTEN AND WHY CANT THEY JUST DO STUFF CORRECTLY. Like he even said he edited my address and that it would be sent toy new address and now it seems he was clearly wrong and did not correctly update my address. What are these people even doing?!
• LL

  Lasha

  Dec 15, 2025
  1.0
  The worst ever! Even the manager when I asked about the laptop he was not trying to make things right. It was a sale that clearly on when you google online it says it’s still active until 1159 December 15 now I am finding my way to go to another store to get the same laptop for even cheaper they didn’t even try to price match. I will continue to leave horrible reviews.
• SN

  Soleil Nu

  Dec 15, 2025
  5.0
  I am extremely late on leaving my review, but I was determined to keep my word to Miss Bella. On November 18, I came into the store with my father to do a TV exchange. There was some minor confusion and issues during the process, but Miss Bella did not give up on us the entire way we witnessed her doing everything in her power and more by calling on another associate to make sure that we were doing things right and if there was another way to get it done, she was very patient with us very happy about helping us very informative throughout the process. I was really happy with her service and the gentleman that helped us as well and I’m very happy with the TV. Thank you so much CURLS!!!

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