Best Buy

Reviews

• SS

  Snapdragon

  6 days ago
  2.0
  Responsive and fast service!… if you’re there for something over a grand. But say you’re only there for something a couple to a few hundred bucks then expect to be left waiting… and waiting… aaaaand waiting. I was there for a smart watch and I tried to make eye contact multiple times with passing staff but it’s like I didn’t exist. Or maybe something about my jeans and polo said I was poor? I was read to walk out with an Apple Watch series 11 but was left waiting and being disabled with no sitting area I couldn’t keep standing any longer. Got a gaming laptop before at this location and had a completely different experience. I guess something 1/3 the price isn’t as worth it.. not even a “sorry someone will be right with you.” Nothing. I’m fine getting it cheaper elsewhere. Service will certainly be faster I’m sure.
• SN

  sean Nelson

  Mar 28, 2026
  1.0
  This is not for the team at this location they did everything they could to help, this is for the best buy head quarters. I bought a open box fridge, had it delivered yesterday looked brand new, was told that it might have scratches and that's why it was marked down. The fridge dose not work at all not the fridge part or the freezer part. Called customer service was told I would have to wait till Thursday to have someone out there! THURSDAY it's Saturday right now, talked with another guy that the manger got me in contact with he was absolutely zero help. His only options where" we can get you a new fridge of the same kind but you will have to pay the difference and it won't be there till Wednesday" are you freaking kinding me I just spent over 3,000 on appliances at your store and you want me to pay more for a fridge, when the fridge you sold me never worked to begin with. Do better best buy! Again the team at this location wonderful thank you again for trying to help.
• CM

  Charlie Moody

  Mar 17, 2026
  5.0
  The employees are very helpful and courteous. They actually walk up and ask to assist you rather than hide and wait to be asked questions. They still believe in customer service and it really shows.
• TW

  Tom Webster

  Mar 11, 2026
  4.0
  Best Buy is okay. This review is about the New Apple Iphone 17e polycarbonate case. I got it directly from Apple and will post a review on Apple. I just want customers to new that the new polycarbonate case that Apple is selling through Best Buy and is the case automatically sent when you get a 17e direct from Apple is thin and slippery. I was angry when I got mine and will not be using it. It is so slippery, I can see my phone slipping out of my hand every time I reach for my phone. Terrible. I am not looking for a silicone clear case like I have with my I-phone 13. Lesson learned, I will never again order accessories directly from Apple where I can not see what the product is.
• SG

  Shabahang Ghaemifard

  Feb 26, 2026
  1.0
  Geek squad tried to scam me. I am a broke college student like many living here in CSTAT. I also know nothing about tech, so when my laptop broke I took it to TAMU IT and he ACTUALLY looked at it and told me he was pretty certain it was a hardware issue but I could get a second opinion to be 100%. I went here where the geek squad employee literally didn't even look at my laptop before genuinely, whole heartedly, within a literal minute said to me that the best and CHEAPEST way to fix it was by getting a membership for $170. Proceeded to interrupt me, not actually answer any of my questions, and repeat that the ONLY way for me to fix my laptop was by getting a membership. Not only was she 100% wrong, she literally did not help at all and was just trying to take advantage of the fact that I need my laptop and don't know a lot about tech. She wouldn't even recommend any other (cheaper) places for me to buy the part I need. The guy next to me in line was literally more helpful than she was. Anyway, my laptop ended up needing a really quick fix, (IT guy was right) and I spent less on everything I needed to fix it than I would have on the membership alone. I normally don't need leave reviews, especially bad ones, but I literally can't believe the unabashed, relentless scamming and gaslighting that I experienced here. She was knowledgeable and did try to help, but only under the conditions that she got my money. I guess that is part of the job? I don't know or care because it was just suchhhhh a bad experience that almost cost me way more than it needed to. Honestly, don't waste your time with the geek squad here, there are so many better and cheaper third party options here that are faster too.

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