Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were criticized for being inattentive or unhelpful.
Product Availability
Customers noted issues with product availability and stock levels, with some items being out of stock despite being displayed.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, including missed appointments and poor communication.
Store Environment
The store is generally described as clean and well-organized, with a good variety of products, although some customers experienced aggressive sales tactics.
Pricing
Customers appreciated competitive pricing and good deals, but some found the prices to be high for certain products.
DD
Dylan
4 days ago
5.0
Best team I’ve met at an electronic store. Quincy was incredibly knowledgeable, friendly and down to earth and helped me purchase a new laptop. Aidan explained Best Buy’s very impressive warranty and it’s definitely worth it if you’re buying expensive gear. James at checkout was helpful and humorous. I have never met a better team of people.
FV
Fabiola vargas
6 days ago
5.0
My experience at Best Buy was amazing thanks to Ali. His kindness, knowledge, and willingness to help truly made a difference. This is the kind of service that makes shopping enjoyable. Thank you for the excellent customer service!
BB
Bell
Dec 30, 2025
5.0
Stopped in a few days ago to get a security camera and I found one super quickly and easily! The store was well organized and clean and there was plenty of employees around to ask for help! Lots of range in their products too so I found a camera what was perfect budget and feature wise!
CB
Candy Baez-Tijerina
Dec 26, 2025
5.0
I went in looking for a last minute christmas gift. The associate in the cameras department was assisting another customer so I waited enough for him to realize I needed help. I walked away to give them some privacy and as soon as he was done with the other customer, he immediately came over to assist me. What great service I received (even though they don't carry the item I was looking for). Thank you!
KK
Kevin
Dec 21, 2025
5.0
Best Buy has always been one of my favorite stores. I enjoy checking out the new tech and exploring all they have to offer. At this particular store the staff is incredibly helpful. They pay attention to you and allow you to shop but will stop by to check on you temporarily if it looks like you have a question or need help in that moment. If not then they will leave you to it rather than hover over you to make a sell. The exact type of customer service experience consumers long for.