Best Buy

Reviews

• DO

  Daniel Olvera

  Apr 19, 2026
  5.0
  There’s no other franchise I’d rather take my hardware to. I bought a printer for my small business here at a better price than Amazon, and when the scanner started malfunctioning a young manager named David and Geek Squad associate named Gian helped me replace it. They even showed me a membership plan that helped me save on my ink toner! When you run your own business, you really appreciate workers like these, I can’t recommend this location enough.
• MY

  milesa youngblood

  Apr 3, 2026
  2.0
  Waiting for help. Had to go find someone was told to wait. Waiting Waiting Waiting. After driving up from a different store. Then they did not have the product
• II

  izzatrite

  Apr 3, 2026
  2.0
  I went here to buy a laptop for my tech class. I needed to stay within a certain price range, and there was a few laptops I could've chosen from, including some nice chrome books. The salesman who came to assist me didn't seem too trustworthy to me. In sales, especially in the tech industry, I know that one of the things you should ask your customers is how they plan to use the device (phone, tablet, computer), to get a feel for what device would suit their needs. So I explained to him the class i was taking. Although the salesman appeared pretty knowledgeable about the products, I left empty handed and disappointed. It seemed he wanted to steer me to toward purchasing a product twice the amount of my budget, and was happy to see me leave if I couldn't afford it. Later, I consulted with an AI chat, and it was determined that i COULD'VE used one of the chrome books that was priced within my range for the class. I'm confused-- if commission was a factor in sales at this store, why would he NOT try to accommodate me? Weird...
• CP

  Colby Pease

  Mar 30, 2026
  1.0
  Went to have a Next Base dash cam installed by their tech. The tech wired it incorrectly so the camera looses power after the car is shut off. I paid extra for the install kit to be wired to the fuse box and they didn’t do it. I found out about it after the 90days and now they said they won’t do anything.
• HL

  Humberto Lopez

  Mar 22, 2026
  1.0
  Frustratingly slow experience with unhelpful staff. I came in urgently needing a replacement for a broken phone. I knew the exact model I wanted, so I expected a quick in-and-out trip. Instead, it took over half an hour just to complete a simple purchase. I was approached by someone I assumed was a Best Buy employee, but who turned out to be an AT&T representative. When I explained that I wanted to buy the phone unlocked without changing carriers, he gave the impression he was going to help me. Then he walked away and began chatting with other customers. I waited, assuming he'd return. He didn't. It wasn't until 15–20 minutes later that a second AT&T representative came over and informed me that neither of them could actually sell unlocked phones. She offered to find a Best Buy employee, who finally arrived several minutes after that. What frustrates me most is the first representative's behavior. Rather than simply telling me he couldn't help and directing me to an actual Best Buy employee, he left me standing there waiting for no reason. That felt deceptive and disrespectful of my time. AT&T representatives stationed inside Best Buy stores should clearly identify themselves as such and, at a minimum, direct customers to a Best Buy employee when they can't assist with a purchase. Experiences like this are exactly why I prefer shopping online. I will not be returning.

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