Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Carthage, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
230 reviews
5 stars
190
4 stars
10
3 stars
5
2 stars
7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Brenda, Jesus, and Dennis.
Store Experience
Several reviews highlighted a positive store atmosphere, with efficient service and a clean environment, although some customers experienced long wait times.
Technical Issues
Multiple customers reported ongoing issues with billing and equipment, indicating a need for better problem resolution and communication.
Sales Practices
Some reviews expressed frustration with upselling tactics and billing errors, suggesting a lack of transparency in sales practices.
Overall Satisfaction
While many customers had great experiences, there were notable complaints about service inconsistencies and unresolved issues, leading to mixed overall satisfaction.
- KHKasey HargroveNov 8, 20255.0Staff was very friendly and helpful . It was a great , breezy experience.
- HHHolcombSPOct 15, 20251.0You can’t get help from this store. Trying to pay off a phone is an act of god.
- ARAmanda RobinsonAug 8, 20255.0Dennis Robinson is the best worker and he helped with all my issues!!
- DSDiane StamenJul 1, 20255.0Daniel was great. Pleasant, knowledgeable
- LRLauren Whitaker RogersJun 19, 20255.0Candace and Dennis were both great. Candace handled our initial transaction and made sure we got the best deal. I had to go back for some issues with my previous phone and Dennis helped get everything switched over to the new one. Both were very knowledgeable and enjoyable to work with in a not so enjoyable time (spending entirely too much money on a phone 🙄).
Frequently Asked Questions About Verizon
What products and brands does Victra Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including smartphones, tablets, wearables, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Victra Verizon Authorized Retailer in Carthage, TX?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 5 PM, and Sunday from 12 PM to 5 PM.
What services can I get at this Verizon Authorized Retailer?
You can get new lines, device upgrades, new devices, and accessories at this store.
Does Victra Verizon Authorized Retailer offer in-store pickup?
Yes, the store offers in-store pickup service for your convenience.
What payment options are accepted at Victra Verizon Authorized Retailer?
The store accepts American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Google Pay, cash, and debit cards.
Does the store offer any eco-friendly services like electronics recycling?
Yes, Victra offers electronics recycling services to promote sustainability.
What languages are spoken by the staff at the Carthage Victra store?
The staff can assist customers in English and Spanish.
What nearby places can I visit before or after shopping at Victra Verizon Authorized Retailer?
Nearby you can visit The Elite Salon for beauty services, All Hours Fitness Carthage gym for workouts, and Walmart for shopping or pharmacy needs.
Are there any local healthcare facilities near the Victra Verizon Authorized Retailer?
Yes, CHRISTUS Trinity Clinic Family Medicine, Good Shepherd Family Health Center, and Panola Dental are nearby for your medical and dental needs.
How can nearby churches add value to my visit to Victra Verizon Authorized Retailer?
Nearby churches such as First Free Will Baptist Church, First United Methodist Church, and St Williams Catholic Church provide opportunities for community involvement and spiritual activities before or after your visit.