Verizon

4.5
404 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Carrollton’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
2540 Old Denton Rd, Carrollton, TX
75006, United States

Hours

Reviews

4.5
404 reviews
5 stars
342
4 stars
14
3 stars
4
2 stars
5
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Tyriq and other staff members received high praise for their helpfulness, patience, and professionalism, with many customers expressing satisfaction with their assistance.

Negative Experiences

Several customers reported poor service, including rudeness from staff and mishandling of account issues, leading to frustration and dissatisfaction.

Store Management

There were complaints about the store's management and operational practices, including locked doors during business hours and staff appearing disinterested in assisting customers.

Knowledge and Efficiency

While many employees were noted for their knowledge and efficiency, some customers experienced a lack of expertise from certain staff members, leading to confusion and unresolved issues.
  • KO
    Kilbel Orellana
    Jan 3, 2026
    5.0
    Tyriq was a great help in understanding my billing cycle. He also assisted in working the Verizon app and learning how to maneuver and access the different aspects. He was such a great help even though he doesn't speak Spanish. The only thing is that they should better prepare for language barriers
  • RT
    Ravi T
    Jan 3, 2026
    5.0
    Tyriq is the best representation of Verizon we have experienced as we have been looking to switch carriers. He explained in detail the best options for us to get the offers we desired and gave us excellent service throughout the process. He was great.
  • AD
    Alex Dessota
    Jan 3, 2026
    5.0
    Tyriq was amazing in explaining the different options we have. He gave exceptional customer service and professionalism. I would return to this store solely to work with him. Thank you again!!
  • RJ
    Robert Jacklich
    Jan 3, 2026
    5.0
    Tyriq was amazing in helping me set up my new q ring. His patience and understanding was valuable especially at my age. Having someone willing to go to extra mile even when it's not about a phone. He is definitely an asset to the Verizon
  • BT
    Becky Thomason-Black
    Jan 2, 2026
    5.0
    Tariq worked really hard to make us happy. Through so many issues between setting things up to getting t mobile on the phone he stuck with us. I have never had better service from a phone company. His personality and customer service went over and above at every turn.

Frequently Asked Questions About Verizon

Where is the Verizon store located in Carrollton?

The Verizon store is located at 2540 Old Denton Rd, Ste 154, Carrollton, TX 75006.

What are the store hours for the Verizon at 2540 Old Denton Rd?

The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. On November 5, 2025, it will open from 10:00 AM to 8:00 PM.