Verizon

Reviews

• TT

  Tammie

  Oct 4, 2025
  1.0
  The WORST experience.. I had someone from the retention department on the phone, she said she would stay on phone with me to make everything go smoothly for me Wrong!!! The young lady . Said her mgr. Was on a call he knew that the lady was from the retention center, and he still said it would take him 30 to 60 minutes to take that call. . The lady at retention center then asked for for the store# I turned around and asked the other guy could you give me the store number or this store The lady at the retention center needed it he said nope I can’t give that I’m not authorized to give that number. Y’all worked for the same company. You can’t give it to them? It was obviousthey don’t work together.. Instead, the store manager that came to handle it did everything to make it difficult for me … and I’m gonna tell you now the manager set the tone that is why when y’all walk in there and you get such bad service it starts at the top… The lady at retention center apologized repeatedly because the store staff was rude. I was so upset that I thought about going to a different carrier cause if these are the type of people they’ve got working for Verizon. It’s a bad look and it’s bad business… The manager heard me over talking on the phone to the lady at the retention center and he didn’t like what he heard which was exactly what I’m telling you right now. I walked out and the lady at the retention center said I am so sorry there is nothing she can do but I am going to report him. Don’t worry, I will report him. I know his name and I’m going to report him is what she told me. Don’t come buy anything at This store there’s a reason they have a 3.8 average on reviews People we need to do better !!! Stop giving our business to companies like this … that don’t care about their customers what happened to good customer service… They manager sets the tone—- BAD SERVICE… The manager sets the tone I cannot say that enough if I could give them zero stars, I would’ve done that this is why there’s so many complaints about this store. Just read through them do your homework and stop giving business like this our money..
• SS

  StephHipp

  Sep 10, 2025
  5.0
  Jasmine is a true gem! She was incredibly helpful, down to earth, easy to talk to, and everything you would hope for when interacting with someone in sales in the best way! She’s the perfect person who’s should be training every sales associate going forward! Jasmine, thank you for such a positive experience! You rock!
• JG

  Jessica Gurule

  Jul 24, 2025
  5.0
  We had an issue porting our business number and after many hours on the phone with verizon customer service I made a call to the Buda location and was put in touch with Alex. Alex assured me he would fix the issue and went above and beyond. He fixed a 2 month problem very quickly and I wish I would've reached out sooner. Thank you so much, Alex!
• JE

  J E

  Jan 20, 2023
  1.0
  Sent my son to process trade in phones. I had set trade in to be done in store but when in store we were told that trade in had to be done through mail and that they could not change it. When I checked online to ship it shows that we selected in store trade in. Now we are being charged late fee because we could not complete the trade in because some employee was too lazy to do their job.

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