Verizon

4.2
311 reviews
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Business Details

3831 N Expressway 77 83, Brownsville, TX
78520, United States
(956) 350-9273
http://www.verizon.com/stores/texas/brownsville/north-brownsville-R00000342297
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About

Cell Phone StoreElectronics Store
Visit our store at Brownsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3831 N Expressway 77 83, Brownsville, TX
78520, United States

Hours

Reviews

4.0
237 reviews
5 stars
148
4 stars
30
3 stars
14
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unhelpful.

Staff Knowledge

Several customers noted that staff members lacked knowledge about products and services, leading to frustration.

Wait Times

Long wait times were frequently mentioned, with customers expressing dissatisfaction over the number of staff available during busy periods.

Problem Resolution

While some customers had positive experiences with problem resolution, others reported unresolved issues and poor follow-up.

Overall Experience

Overall, experiences varied widely, with some customers expressing satisfaction and others feeling disappointed with the service.
  • RS
    Rodolfo Scott
    Sep 2, 2025
    5.0
    Buena atención
  • PS
    Patti Sanchez
    Aug 27, 2025
    5.0
    Stephanie, the store manager, was very helpful!! I went in with a problem on my phone and she took the time to fix it. It is rare to see this excellence in customer service, but Stephanie was amazing. Thank you! I will definitely trust this store with my phone issues.
  • AT
    amanda tabah
    Aug 14, 2025
    5.0
    Javier assisted me at the store. OMG what a peaceful and beautiful relaxing experience. I did not tell him i did not understand computers and he never let me feel that he knew that. Javier made everything go smoothly and fixed all my problems i was having on my Iphone. I can go on and on about his professional attitude and just how he made me feel it would all be ok. I am a diabetic and I originally was worried about the stress. NO Worries. It was all good. Thank you for having such a remarkable employee on your staff. Thank you Javier. You are the best🥰
  • JE
    Jerry Esco
    Jul 28, 2025
    5.0
    Even though the wait is long at times, the people are friendly and get to the point for helping to expedite in a proper manner.
  • ES
    Ernesto Salas
    Jul 16, 2025
    1.0
    Went in for info on phone sold by verizon. And rep told me he couldn't help. I myself am a sales rep and even if I don't sell a customer the product If its sold by us its my responsibility to help or find how to help. Very bad service if there was a half a star that would be too much.
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Frequently Asked Questions About Verizon

What types of smartphones does Verizon in Brownsville offer?

Verizon in Brownsville offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.

What are the store hours for Verizon in Brownsville?

The Verizon store in Brownsville is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.