Verizon

4.2
315 reviews
Get DirectionsCallWebsite

Business Details

3831 N Expressway 77 83, Brownsville, TX
78520, United States
(956) 350-9273
http://www.verizon.com/stores/texas/brownsville/north-brownsville-R00000342297
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Brownsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3831 N Expressway 77 83, Brownsville, TX
78520, United States

Hours

Reviews

4.0
241 reviews
5 stars
151
4 stars
30
3 stars
14
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and attentiveness, particularly highlighting employees like Javier and Vanessa.

Long Wait Times

Several reviews mentioned long wait times to receive assistance, which negatively impacted the overall customer experience.

Mixed Experiences

While many customers reported positive interactions, others experienced poor service, with some employees lacking knowledge or being unhelpful.

Technical Support Issues

Customers expressed frustration with the store's ability to resolve technical issues, often feeling that their problems were not adequately addressed.

Sales Pressure

Some reviews indicated that customers felt pressured to purchase additional products or services, leading to dissatisfaction.
  • JS
    Jodi See
    Dec 1, 2025
    5.0
    Great service. Prompt and professional.
  • ER
    Eduardo Rodriguez
    Nov 27, 2025
    5.0
    Atención y servicio excelente...
  • RS
    Rodolfo Scott
    Sep 2, 2025
    5.0
    Buena atención
  • PS
    Patti Sanchez
    Aug 27, 2025
    5.0
    Stephanie, the store manager, was very helpful!! I went in with a problem on my phone and she took the time to fix it. It is rare to see this excellence in customer service, but Stephanie was amazing. Thank you! I will definitely trust this store with my phone issues.
  • AT
    amanda tabah
    Aug 14, 2025
    5.0
    Javier assisted me at the store. OMG what a peaceful and beautiful relaxing experience. I did not tell him i did not understand computers and he never let me feel that he knew that. Javier made everything go smoothly and fixed all my problems i was having on my Iphone. I can go on and on about his professional attitude and just how he made me feel it would all be ok. I am a diabetic and I originally was worried about the stress. NO Worries. It was all good. Thank you for having such a remarkable employee on your staff. Thank you Javier. You are the best🥰
Read more reviews on Google

Frequently Asked Questions About Verizon

What types of smartphones does Verizon in Brownsville offer?

Verizon in Brownsville offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.

What are the store hours for Verizon in Brownsville?

The Verizon store in Brownsville is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.