Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2503 S. Gregg St in Big Spring, TX 79720
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
210 reviews
5 stars
155
4 stars
12
3 stars
9
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Ernesto received numerous positive mentions for his helpfulness and professionalism, while other staff members were criticized for poor service and lack of engagement.
Inconsistency
Customers reported inconsistent experiences, with some praising the service while others described long waits and unhelpful staff.
Communication Issues
Several reviews highlighted problems with communication, including misunderstandings about orders and activation processes.
Store Management
There were complaints about the store's management and staffing, with some customers noting a lack of employees during busy times.
- MDManuel Antonio Gonzalez Deler3 days ago5.0Muy buena atención
- KBK BillDec 20, 20251.0This company rips folks off. Overbilling and treating people like they dont matter. Billed over $1000 for one month! Only 2 lines and absolutely no explanation given as to why I had to pay the equivalent of 5 months worth of bills in one month. May as well be a company of scammers
- GWGeorge WalkerDec 15, 20255.0Great service
- ZLzach lancasterSep 24, 20252.02 stars because they actually had both phones wanted in stock but did not feel welcome was less than desirable communication the activation fees was extremely high with accessories added into the cost weather you wanted them or not like phone cases screen protectors etc then my bill went up by almost 100$ monthly after trying to figure out what happened they had added tons of “perks” and items on my account that I did not want and couldn’t be bothered to ask me first
- AHAlecc HerreraSep 19, 20255.0Ernesto did a great job helping with transitioning from Apple to Samsung
Frequently Asked Questions About Verizon
What is the address of the Verizon store operated by Russell Cellular in Big Spring, TX?
The Verizon store is located at 2503 S Gregg St, Ste B, Big Spring, TX 79720.
What are the operating hours for Russell Cellular's Verizon store in Big Spring?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which mobile phone brands does Russell Cellular's Verizon store offer?
They offer Verizon, Samsung, Google, Apple, Motorola, and LG brands.
What types of products can I purchase at the Russell Cellular Verizon store?
You can purchase cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
Does the Verizon store offer in-store pickup services?
Yes, Russell Cellular offers in-store pickup services for your convenience.
Which payment options are accepted at the Verizon store at 2503 S Gregg St?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is the Russell Cellular Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are appointments required to visit the Verizon store at Russell Cellular in Big Spring?
No, appointments are not required to visit the store.
What nearby dining options are available close to the Verizon store?
Nearby dining options include Hibachi Express (Japanese and sushi restaurant), Wingstop (chicken wings restaurant), Furr's (American restaurant), Papa John's Pizza, Pizza Hut, McDonald's, Dickey's Barbecue Pit, and Papa Georgio's Pizza, perfect for a meal before or after your visit.
Are there other mobile phone stores near the Russell Cellular Verizon store in Big Spring?
Yes, nearby mobile phone stores include another Verizon store, two AT&T stores, RadioShack, and Cellular Sales, giving you multiple options for wireless services.
What nearby businesses can customers visit for personal care or fitness near the Verizon store?
Nearby personal care and fitness options include Great Clips (hair salon), VIP Nails and Spa (nail salon and waxing), and Anytime Fitness (gym).