Verizon

Reviews

• ZL

  zach lancaster

  Sep 24, 2025
  2.0
  2 stars because they actually had both phones wanted in stock but did not feel welcome was less than desirable communication the activation fees was extremely high with accessories added into the cost weather you wanted them or not like phone cases screen protectors etc then my bill went up by almost 100$ monthly after trying to figure out what happened they had added tons of “perks” and items on my account that I did not want and couldn’t be bothered to ask me first
• AH

  Alecc Herrera

  Sep 19, 2025
  5.0
  Ernesto did a great job helping with transitioning from Apple to Samsung
• SS

  Sylvia Sapien

  Jul 11, 2025
  5.0
  Great service
• JJ

  Jeremiah

  Jul 7, 2025
  1.0
  We have been to this store twice. The first time was 2 years ago when we first switched to Verizon. The staff and service was terrible. We were the only ones to walk in and it seemed inconvenient to have to assist us. So, we left and went all the way to Midland to get our phones and service switched over much better experience there. Fast forward to the present. Service hasn't really changed. We figured we could use them just for the simple task of picking up and online order before leaving town for the holiday July 2nd. Thinking little interaction would have to be done with the local staff because of previous experience with this particular store. I ordered a Samsung 25 ultra 256gb. They had a Samsung 25 ultra ready for pick up which we picked up from the store and left. After getting on the road I realized the phone wouldnt activate out of the box. We called corporate they got it fixed due to the imei not matching the account. Corporate switched it and got me activated and on my way. No problem up to this point. July 3rd Start getting phone calls and text from the local store they gave me to wrong Samsung 25 ultra. I figured that out when I called corporate the day I got it. The local store wanted me to come in and swap for the same phone just the imei that was orginaly supposed to be mine. Super inconvenient since we left for vacation. Also, that one is no longer tied to my account per corporate phone call on July 2nd I would have to call corporate again and have them switch it back. As well as come back to Big Spring a little earlier than I wanted. Because of their mistake they put it on the customer to change their schedule and travel plans to rectify their mistake. Because it's "urgent" according to the manager I can either come in today or they can report it stolen. Which is kinda rich considering they prepared and distributed the order. After speaking with corporate again today they too couldn't believe the experience we were having with this store. However, they tried reaching out to the store and couldn't reach them while i was on the phone. Corporate was able to rectify my problem over the phone allowing me to continue my vacation uninterrupted. 10/10 would not recommend this store.
• AS

  Alejandra Salazar

  Jun 16, 2025
  5.0
  I'm gonna be completely transparent here. The first few times I came here I had awful experiences. Be it the person's mood or attitude, or a straight cut to the chase without getting to look at other options for a solution. That being said, my recent experience here was NOTHING short of perfect. Was in need of a new phone and Ernesto was extremely helpful, thorough and detailed on my options. He was very patient and pretty much answered every concern/question I had. In the end, I walked out with a new phone, case, screen/camera protectors & a huge pickup to my already tiresome day lol. Will definitely be back here for anything that can be done within this store rather than driving all the way to Midland to a bigger store.

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