Brand Certified
Best Buy
4.0(1235 reviews)
Certified by Best Buy • Mar 01, 2026
Business Details
12909 Shops Pkwy, Bee Cave, TX
78738, United States
Certified by Best Buy • Mar 01, 2026
(512) 402-9064
Certified by Best Buy • Mar 01, 2026
https://stores.bestbuy.com/tx/bee-cave/12909-shops-pkwy-1083.html/?ref=NS&loc=ns100
Certified by Best Buy • Mar 01, 2026
About
Certified by Best Buy • Mar 01, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Mar 01, 2026
Hours
Certified by Best Buy • Mar 01, 2026
Reviews
4.0
1,235 reviews
5 stars
653
4 stars
293
3 stars
109
2 stars
54
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported long wait times and unresponsive service.
Product Availability
Customers noted issues with inventory, including missing items and limited stock, which affected their shopping experience.
Geek Squad Performance
The Geek Squad received positive remarks for their technical support, but there were complaints about scheduling and service reliability.
Store Experience
The store environment was generally described as clean and organized, but some customers felt that staff availability was lacking.
Pricing and Value
Customers expressed concerns about pricing competitiveness compared to online retailers, with some feeling that Best Buy's prices were not better than Amazon.
- BNBeth Nauert5 days ago5.0Had to wait about 10 minutes to get help, but staff was super knowledgeable and helpful and apologized for the wait.
- MDMelanie DamronFeb 24, 20261.0Horrible phone service. AI Asst was not helpful. Please do better!
- MSMatt SFeb 23, 20261.0Best Buy lost/misplaced/hasn’t sent my order (open box item shipping out of state. I have spent days trying to get someone to help me with this. Their customer service is terrible. I’m pretty sure their customer service agents just have the same app in front of them. I just want to be able to pick up the phone and talk to the folks at the store my item was supposed to come from. I still have no answers to my problem and I don’t have my purchase.
- KRKevin ReynoldsFeb 21, 20265.0Needed to pick up a TV just before close and didn't have a problem
- ANAshlee NoeggerathFeb 18, 20265.0Flor was such great help! Great customer service and helped me out with everything I needed 🙏
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website