Visit our store at Beaumont for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Billing Issues
Numerous complaints about billing errors, unexpected charges, and lack of transparency regarding promotions and plans.
Wait Times
Customers frequently reported long wait times, with some waiting over an hour without being helped.
Product Knowledge
Some staff members were noted for their product knowledge and ability to assist customers effectively, while others were seen as unhelpful.
MW
Michael Webb
Jan 29, 2026
1.0
When my wife and I tried to pick up her phone and a couple accessories, we were greeted by someone who looked like a corporate observer or regional manager and brought to a sales rep to complete our online purchase. Sales rep promptly brought us the phone and screen protector, then asked if we were ready to install the protector and checkout. She asked for another minute to find a case, so the rep hands us the bag with the phone and screen protector and tells us to take our time because he needed to step in the back for a few seconds and he'd be right back. We found the case and then had to wait another 20 minutes before finding the corporate guy who disappeared in the back to look for the rep for another 5. He finally comes out and does the transaction himself.
GR
Gaven Reynolds
Jan 27, 2026
5.0
Angie helped me pay my bill and was super awesome and nice throughout the process! 10/10
RG
Robert Gonzales
Dec 5, 2025
5.0
ron was big help thank you bro got a new phone for my daughter and a cheaper bill
RW
Rob Wolcoff
Nov 22, 2025
3.0
It was ok
AS
Andreas Stasinopoulos
Nov 21, 2025
5.0
I came in with a lot of problems with my phone. Passwords the phone was acting up. I was fed up about to switch. I went in the store and a lady name Lindsey got my phone ,fixed it,helped me with my password.. I have been multiple times and no one could fix it. She did it in no time. I'm very impressed. My experience was excellent. She was very nice, she explained everything where I could understand. . Too me she did and helped the best then any other worker. She has my familys business. We won't talk to anyone else ever again unless she ,( Lindsey ) is there