Visit our store at Beaumont for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were described as rude or unhelpful.
Billing Issues
Numerous complaints about billing errors and misleading information regarding plans and promotions.
Wait Times
Customers frequently reported long wait times, with some waiting over an hour without being helped.
Product Knowledge
While some staff were noted for their knowledge and assistance, others were criticized for not providing adequate information about products.
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Robert Gonzales
Dec 5, 2025
5.0
ron was big help thank you bro got a new phone for my daughter and a cheaper bill
RW
Rob Wolcoff
Nov 22, 2025
3.0
It was ok
AS
Andreas Stasinopoulos
Nov 21, 2025
5.0
I came in with a lot of problems with my phone. Passwords the phone was acting up. I was fed up about to switch. I went in the store and a lady name Lindsey got my phone ,fixed it,helped me with my password.. I have been multiple times and no one could fix it. She did it in no time. I'm very impressed. My experience was excellent. She was very nice, she explained everything where I could understand. . Too me she did and helped the best then any other worker. She has my familys business. We won't talk to anyone else ever again unless she ,( Lindsey ) is there
JJ
Jimmy
Nov 3, 2025
5.0
SAM WAS GREAT HELPED ME WITH MY BILL AND PHONE!
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Greg Haight
Oct 25, 2025
1.0
My wife and I just started a new contract 4 weeks ago and got 2 new phones, since then we haven't had service 6 different days. Very unhappy and wanting Verizon to compensate us for this. The only way I'm able to write this review is by using our daughter's AT&T internet router it's working the Verizon box isn't plus no data on our phones.