Best Buy

4.2
2468 reviews
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
4620 Garth Rd, Baytown, TX
77521, United States

Hours

Reviews

4.2
2,468 reviews
5 stars
1,372
4 stars
620
3 stars
228
2 stars
79
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of the staff, with specific mentions of employees going above and beyond to assist.

Product Availability

Customers expressed satisfaction with the variety of products available, although some noted issues with incorrect or missing components in open box items.

Geek Squad Experience

Feedback on Geek Squad was mixed, with some customers appreciating the service while others found it frustrating and unhelpful.

In-Store Experience

Several reviews highlighted inconsistent in-store service, with some customers feeling ignored or receiving rushed assistance.

Warranty Issues

Customers reported dissatisfaction with warranty coverage and the handling of repairs, leading to frustration and disappointment.
  • SN
    Slick Nick
    Nov 18, 2025
    4.0
    This is from my experience 4 years ago when Best Buy was still a powerhouse with great services and a great membership in Total Tech. Had my trucks audio system installed by Jose G. and it was flawless. He went out of his way to make sure everything worked great. Installed a Kicker 1200 mono amp, a 4 channel kicker Key, 4 JBL door speakers, my bass knob AND an LC2I Line out converter. This was all FREE (Outside of the wiring kit which are always around $200 for a good quality Kicker one, not that Wal Mart trash). Anyway Jose no longer works there and I got a new vehicle, AND now NONE of the services are covered, or even a 20% discount!?!? $450 minimum for my same exact set up to be put in my new vehicle 😂 For that price i am definitely spending an extra $300 to take it to a real car audio shop that specializes and ONLY does car audio. Who does BB think they are now? West Coast Customs? Things, prices, inflation, etc i get it things change, but paying full price with or without the membership means I will never again buy the $200 a year Total membership. You only get it if you want a free blender or toaster hooked up at your house 😂 So if your 80+ years old, maybe that plan is for you. A minimum 20% discount would be reasonable for Total members. Anyway 4 years ago = 5 star review. In 2025, 2-3 stars to roll the dice on an inexperienced tech blowing your subwoofers and leaving you a rats nest of wires for $450. No thanks.
  • JZ
    J Z
    Nov 14, 2025
    5.0
    Frequently visit here recently. Not a big store but it has everything I need to complete company project.
  • YM
    Yamara MACIEL
    Nov 12, 2025
    5.0
    Matty was a phenomenal salesman. He went above and beyond to make sure that I felt comfortable and knowledgeable about the difference in tablets i was looking for. He provided more than customer service but made me feel seen and heard with my questions. If you stop by here make sure to ask for Matty!
  • SG
    Singh G
    Nov 10, 2025
    5.0
    Nice place, not too many discounts here but some discounts will be dropping for Black Friday and Christmas. Hope to coma back soon.
  • CK
    CKK Kelley
    Oct 26, 2025
    5.0
    Johnny helped me with several items and did not have me going all around store looking. He brought me right to the items I needed. Very professional, didnt waste my time, took my phone to GEEK SQUAD and before I finish checking out he was back. BEST BUY YOU NEED TO KEEP THIS EMPLOYER HAPPY AND GIVE HIME A RAISE. HE BEEDS TO TRACH OTHER SALESFORCE HOW TO GO BEYOND!!!! HAPPY CUSTOMER!

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Baytown?

Best Buy in Baytown is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.

Does Best Buy Baytown offer same day pickup services?

Yes, Best Buy Baytown provides same day pickup services for your convenience.