EDITED REVIEW:
None of the links the owner provides in review responses to sort this out even work. You can’t reply to the response either. I tried messaging the Baytown Best Buy on Facebook and there isn’t even an option. So it doesn’t seem like they provide ANY way to resolve or rectify this situation.
ORIGINAL REVIEW:
Just makes it look like they’re going to fix the issue but nothing works.I wish I could put 0 stars. To start off, we bought a display tv online. Said it would be ready for pick up in 1 hour. Took 6 hours for them to verify the online purchase and they refused to give us our tv we purchased. We cancelled the order and got our refund and bought it in store same day. Employees took over 30 minutes just to get it taken down and packed up. They over taped the power cord making it extremely difficult to access. Then once we got it set up we couldn’t get the Roku remote to work. We called Best Buy and they said to call Roku. Roku informed us that the remote was incompatible with this tv and that Best Buy gave us the wrong remote. Now we have to get a replacement remote and can’t use our tv at all until it comes in. Most unprofessional business I’ve witnessed.
AS
Azhar Shah
Feb 19, 2026
5.0
,,👍
LJ
larry jeffrey
Feb 19, 2026
5.0
Ordered a washer and dryer. Best Buy had it ready for me same day and loaded it up for me. Also ordered some car audio component for an upgrade and they all arrived within a few days. Communication was spot on for status.
FD
Fernando Duarte
Feb 7, 2026
1.0
Made an pickup order, never had the chance to pickup- If an order is to pickup is because the item is available on the store but apparently no.
Made 2 calls- one told me by the end of the day , second to check back before store closes .-_-
ET
El Kini Mulatón Tv
Jan 29, 2026
5.0
Folks who works in here are really kind and attentive. I bought my 1st Nintendo Switch here 😭 ... it was awesome 👌🏽
What are the operating hours of Best Buy in Baytown?
Best Buy in Baytown is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does Best Buy Baytown offer same day pickup services?
Yes, Best Buy Baytown provides same day pickup services for your convenience.
Can I get electronics repaired at Best Buy Baytown?
Yes, Best Buy Baytown offers service repair, including Geek Squad support for electronics.
What payment methods are accepted at Best Buy Baytown?
Best Buy Baytown accepts payment via checks, debit cards, and does not require cash-only transactions.
Does Best Buy Baytown have in-store shopping and curbside pickup options?
Best Buy Baytown offers in-store shopping and curbside pickup services to accommodate different customer preferences.
Where is Best Buy located in Baytown?
Best Buy is located at 4620 Garth Rd, Baytown, TX 77521, United States.
Are there coffee shops near Best Buy Baytown?
Yes, Starbucks is a nearby coffee shop where you can relax before or after your visit to Best Buy Baytown.
What dining options are available near Best Buy Baytown?
Customers can enjoy meals at nearby restaurants such as Golden Corral Buffet & Grill, Pizza Hut Express, China Spice, Noodle Master, and Jason's Deli.
Are there any nearby stores for additional shopping near Best Buy Baytown?
Yes, Target Baytown and CVS Beauty are nearby stores for grocery, pharmacy, and beauty shopping needs close to Best Buy.
Can I find automotive services close to Best Buy Baytown?
Yes, automotive repair and oil change services like Take 5 Oil Change, Kwik Kar (Garth Rd.), and Drive Up Self Storage are nearby for your convenience.
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