VCA Northwest Hills Animal Hospital

Reviews

• SL

  Steven “blindedpoSTEVENtbyraiders” Lee

  5 days ago
  5.0
  Super compassionate care. From one pet to the next I feel these fine people really do the work. Sometimes the hard work (yes, they managed end of life care for my previous cat with professionalism and compassion). And now they care for my new best friend. I do trust them for all stages of life.
• BB

  blinx

  Mar 5, 2026
  5.0
  Absolutely love this place! Dr. Morrison is one of my favorite Veterinarian's. She takes time to discuss treatment plans and even gave me her cell phone number in case I had questions later. The staff and assistants are very friendly and helpful. I even moved away from that area but will drive back there for the excellent services they give.
• JJ

  Juliette

  Jan 26, 2026
  5.0
  I came in today for a last-minute appointment in an emergency and the staff was so kind, so understanding, and fit us into a tight appointment during inclement weather. I'm so truly grateful to them and how graceful they were to me and my partner during a hard time in our lives with our pet. Thank you so much to this staff, I highly recommend their services.
• DJ

  Derek Johnson

  Jan 9, 2026
  5.0
  So I’m not usually one to leave reviews, but my experience with this office left such a sour taste in my mouth, I need to say something…. We had an appointment for our cat at 5:30pm on 01/09/2026. She had an infection on her tail and we desperately needed to get her in. We’d made the appointment online. But then on 01/08/2026, they had called to confirm the appointment. Sadly we missed the call as both my partner and I were at work. No voicemail was left. We only heard about the call when we arrived for our appointment. Well, to our surprise, because we didn’t get to the phone, they cancelled our appointment. A.) This is bad practice on its face. Appointments should never be cancelled unless there is an explicit request from the client to cancel. B.) We were not notified of the cancellation. We were not emailed nor were we contacted by any means to let us know our appointment had been cancelled. So when they turned us away, we still had a cat with an infection on her tail. We wound up having to take her to Urgent Care to be looked at, where we were charged $856. That’s money that we were out because this office decided to cancel our appointment from under us. EDIT: So I left this review on Friday night, and they got back to me right away when they opened back up from the weekend d today. I spoke with Amy, who was committed to getting to the bottom of what happened and was more than willing to offer apologies and work with us to finding a solution that works for all parties. After a clarifying conversation, I can confidently say I felt heard and listened to. I’ll definitely be giving these folks another chance.
• DD

  Dylan Disney

  Dec 18, 2025
  5.0
  Second vca experience in Austin and this time it was so much better and the vet techs were very attentive. Love it here. See you soon