Geek Squad

Reviews

• AR

  aj Russell

  Mar 27, 2026
  1.0
  Gave my wife laptop to geek squad trying to get it it fixed. Was a keyboard repair. They sent it out to the service center where it sat for 28 days. They did not complete the repair and sent it back to the store. Well they sent it back with the front of the laptop not even in place, cracks, scratches, screw sockets also cracked. Mouse pad was completely loose. They decided to send it back to the service center where they are to correct the issue they caused. It came back still dented scratches all over some new ones even from the last time. The front panel is actually on however dented in one of the vents on the side to get it back in…. I have now waited another 30- hour for their manager to review my case for “compensation” and only got offered nothing. Got told they are sending out again a month and a half later still nothing. Do not give your computers if you care about it them to geek squad. Also their compensation only applies to in store purchases so if you don’t want to get stuck having to buy a new laptop from them avoid this place
• DA

  Daniel Alehh

  Feb 5, 2026
  5.0
  I believe his name was Sam, but he handled my repair professionally despite being severely understaffed.
• TT

  TXWylde

  Nov 1, 2025
  1.0
  My kid had an issue with his iPhone charging port. I was about to pay for protection with my cell phone provider. I figured I would see if they could replace it in the store first. I had originally wanted to go to the Apple Store, but was able to immediately get an appointment with the Geek Squad. I roll up at my appointment time and there are two young kids working the desk. Apparently it takes two guys to work on a MacBook Pro as I sat there for 10 minutes waiting for the other kid to check me in. He finally realizes that we are waiting for him and did not even ask for my appointment time. I tell him the issue and he takes the phone to the back. He comes back 10 minutes later and says, "The charging port is bent and needs to be replaced." Ok, no problem. How much would that cost? He first tells me, "You need a new phone." I know that is a bold faced lie because I had my charging port replaced on my phone and it was quick, easy and painless. He then tells me it is going to be $400. I also know that is a lie because it can cost anywhere between $75 and $150 for the repair. (The part cost $17. Most of the cost is the labor.) I tell him what he is telling is a bold faced lie because I had previously worked for Apple and was very familiar with the repair process. In fact, I had broken the back glass and my screen on an iPhone I had and it was not even $400 to replace both. I tell him thanks but no thanks and walked out. I ended up going to a place in New Braunfels that had quoted me $150 to fix if I needed too fix it. The tech ended up saying there was something stuck in the charging port. He ended up cleaning it out and fixed it for free. Do not bother wasting your time at this place. You are only going to leave frustrated and pay way more than you need to for a repair. Plus, the young guys working the desk really need to learn some professionalism.
• RT

  Rolando Tercero

  Dec 22, 2024
  5.0
  Muy atentos en todo

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