Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at
Austin, TX 78753
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
398 reviews
5 stars
316
4 stars
15
3 stars
7
2 stars
6
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Chelsey, Henry, and Joshua.
Staffing Issues
Several reviews highlighted problems with understaffing, leading to long wait times and frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude behavior from some staff members and issues with service quality.
Store Management
Customers expressed dissatisfaction with management practices, including inconsistent pricing and poor handling of customer concerns.
- JMJay Mitchell3 days ago1.0Let’s see I been standing here about ten minutes, not even been told hello or be right with you. There are two employees with three total customers in here. One of the employees is discussing her criminal record loudly with a customer telling the customer anyone can work here. Now been thirty minutes. Standing here just waiting for my phone to be scanned so I can leave and she’s telling a customer step by step instructions on how to get a job. I’ve worked customer facing jobs for 25 years never seen this level of disrespect and disregard on either side of the experience. Do not come here!!!!
- JSjacob smith4 days ago5.0They were very nice and informative. They listened to what I wanted and provided me with options that fit what I wanted
- SJSade johnsonJan 3, 20265.0Awesome customer service very detail
- MSMichael Anthony SanchezJan 3, 20265.0I usually dread having to visit the wireless stop. But Henry is great at explaining all the details and overall very helpful getting setup with a new iPhone
- APAnnette ParkerDec 31, 20255.0Chelsea S. helped my husband on the phone and myself in person..she was so cheerful and helpful. Not just to us but the store was very busy and she multi task like a pro and helped her co workers as well. This lady deserves a raise.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store located at 12901 North Ih 35, Austin?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
What types of products does Russell Cellular, the Verizon Authorized Retailer in Austin, offer?
They offer Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid mobile devices.
Does the Verizon store in Austin provide in-store pickup services?
Yes, they offer in-store pickup services for customers.
Which payment options are accepted at this Verizon retail location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is appointment necessary to visit the Verizon store at 12901 North Ih 35?
No, appointments are not required to visit the store.
What brands can I find at Russell Cellular, the Verizon Authorized Retailer in Austin?
You can find brands such as Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What services are provided by this Verizon store besides selling devices?
They provide wireless service, mobile service, home phone service, and home internet.
Which nearby restaurants can I visit before or after shopping at Verizon on North Ih 35?
Nearby restaurants include Pei Wei, Bep Saigon, Johnny Carino's, P. Terry's Burger Stand, It's Just Wings, Chili's Grill & Bar, Denny's, Sankalp - The Taste of India, Souper Salad, Summer Moon Coffee, Burger King, and Wayback Burgers.
Are there any nearby mobile phone stores other than this Verizon location?
Yes, nearby mobile phone stores include Mobile Destination, Verizon Authorized Retailer, Go Wireless, AT&T Store, and other Russell Cellular locations.
What other amenities are near the Verizon store that customers might find useful?
Nearby amenities include Russell Cellular electronics stores, jewelry stores like Zales Outlet and James Avery Artisan Jewelry, a dentist office Aspen Dental, banks such as Comerica Bank, coffee shops like Summer Moon Coffee, and shopping options like Party City and GameStop.