Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Austin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
179 reviews
5 stars
102
4 stars
9
3 stars
13
2 stars
14
1 star
41
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times and slow service, with some waiting over an hour without assistance.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being dismissive or uninformed.
Customer Experience
Mixed reviews on customer experience; some customers had positive interactions, while others felt rushed or unwelcomed.
Management Issues
Several reviews mentioned poor management, including unhelpful attitudes and lack of support for staff.
Store Operations
Customers noted issues with store hours and operational efficiency, including being misled about services and wait times.
- MLMatt LamyDec 29, 20251.0Came in and they made me wait 25 minutes just to buy a charger. Horrible & slow service
- JJJessDec 23, 20252.0I went to this store yesterday 12/22 to turn in my trade. The manager spoke to me like I was dumb told me everything I already knew but didn’t resolve my situation at all instead told me to go back to Best Buy where I bought the new phone. I did go back to Best Buy, spoke with store manager, who initially helped me, And in less than 5 min he resolved my issue. He was so upset that the Verizon manager made me go back to Best Buy b/c supposedly she couldn’t help me she looked like she was high! Eyes support glossy and I think she just didn’t want to help me b/c I went in before closing so disappointed in Verizon I’m a customer of over 20yrs!! Now I have to go back to Verizon to complete my trade in:(((
- AGAmador GarciaDec 20, 20255.0Drew was very helpful! He took the time to guide me through my purchase and showed me some awesome deals. Thanks!
- RFReid FischerDec 17, 20255.0Employees are super friendly and helpful. I wasn't able to activate my new phone at home for whatever reason, so stopped in and Jeremiah(?) spent upwards of 45 minutes on the phone with Verizon customer service to help me get it sorted.
- VCVictoria Lima De CarvalhoDec 8, 20252.0I’m sure the staff are nice, lovely people. However, after the kind greeting, we waited for about 30 min while 1 store associate helped a customer, and the others seemed to take turns going on lunch breaks. Maybe we came a the wrong time? But it seemed odd that out of 5 employees and 1 manager that we saw in and out from the back of the store, no one could help us. Could be a poor timing thing on our part, but it still left us feeling annoyed that we even made the effort to come in store at all. They could close for an hour so staff can have a proper lunch, and that would be a better alternative. Although I’ve been with Verizon for almost a decade, may be time for a change.
Frequently Asked Questions About Verizon
What services does the Verizon store in Austin offer?
The Verizon store in Austin offers mobile plans, wireless internet plans, voice plans, and devices including business cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon store at 3718 N Lamar Blvd?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment online before visiting the Verizon store?
Yes, you can schedule an in-store appointment online for your convenience.
What brands of smartphones and devices are available at this Verizon store?
The store offers devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What delivery and pickup options does the Verizon store provide?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Is the Verizon store in Austin accepting debit card and mobile NFC payments?
Yes, the store accepts debit card payments and mobile NFC payments along with other payment methods.
Does the Verizon store offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Verizon store for customers.
What can I find near the Verizon store on N Lamar Blvd for dining options?
Nearby dining options include SUBWAY, a sandwich shop, and Kolache Factory, a bakery, cafe, and coffee shop—great spots for a meal or snack before or after your visit.
Are there other mobile phone stores near Verizon on N Lamar Blvd?
Yes, the Sprint Store is a nearby mobile phone store and retail location you can visit in the area.
What medical services are available near the Verizon store on N Lamar Blvd?
Nearby medical services include Snow Dental, Central Park Pediatric Dentistry, Austin ENT Clinic, and various doctors specializing in ear, nose, and throat care, audiology, and surgery.