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Verizon

3.6
(232 reviews)

Business Details

3718 N Lamar Blvd, Austin, TX
78705, United States
(512) 362-7173

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Austin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3718 N Lamar Blvd, Austin, TX
78705, United States

Hours

Reviews

3.6
232 reviews
5 stars
132
4 stars
10
3 stars
15
2 stars
16
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude or unhelpful.

Wait Times

Many customers reported long wait times in the store, with some waiting over 30 minutes without assistance.

Staff Knowledge

There are concerns about staff knowledge and training, with several customers mentioning that employees provided incorrect information or were unable to assist with their issues.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences, highlighting specific employees who went above and beyond to assist them.
  • CM
    Canda Mathews
    Feb 3, 2026
    5.0
    The Verizon store by me near Target is so helpful. Especially Cory is always patient and kind besides being helpful.
  • BP
    Bernadette Peace
    Feb 1, 2026
    5.0
    Anisa was such an amazing help! She went out of her way to try to help me get my cellular set up after the store was closed! Thank you for trying to help me!
  • JA
    jasmine a
    Jan 17, 2026
    1.0
    Verizon has been HELL since day one, no one knows anything , every one tells me something different and walking into the store it took 20 minutes at least for someone to actually help us. Our bill has been messed up so many times I can’t even count. Overall Verizon is awful and switching over and NEVER coming back.
  • CS
    Casey Smith
    Jan 17, 2026
    1.0
    Customer service sucked and they helped other people and ignored me.
  • JJ
    Jess
    Dec 23, 2025
    2.0
    I went to this store yesterday 12/22 to turn in my trade. The manager spoke to me like I was dumb told me everything I already knew but didn’t resolve my situation at all instead told me to go back to Best Buy where I bought the new phone. I did go back to Best Buy, spoke with store manager, who initially helped me, And in less than 5 min he resolved my issue. He was so upset that the Verizon manager made me go back to Best Buy b/c supposedly she couldn’t help me she looked like she was high! Eyes support glossy and I think she just didn’t want to help me b/c I went in before closing so disappointed in Verizon I’m a customer of over 20yrs!! Now I have to go back to Verizon to complete my trade in:(((

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