Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 166 Hargraves Dr Austin, TX 78737
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
264 reviews
5 stars
221
4 stars
18
3 stars0
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving commendations for their excellent service.
Efficiency
Several reviews highlighted quick service and minimal wait times, with customers appreciating the fast setup of new devices.
Billing Issues
Multiple customers reported problems with billing and promotional credits, indicating a lack of follow-through and communication from management.
Mixed Experiences
While many had positive interactions, some customers experienced poor service or felt ignored, leading to a mixed overall impression.
Product Knowledge
Customers noted that staff were generally well-informed about products and services, helping them make informed decisions.
- LNLeia NuDec 29, 20255.0I’d be happy to help you draft a 5-star review! Here’s one you can use: ----- **Outstanding Service from Brodie and Max!** I can’t say enough good things about the exceptional service I received from Brodie and Max at Verizon Russell Cellular! I came in struggling with activating my replacement device, and they went above and beyond to help me get everything working perfectly. Both Brodie and Max were incredibly patient, knowledgeable, and professional throughout the entire process. They took the time to explain each step and made sure I was completely satisfied before I left. It’s rare to find customer service this excellent these days! If you need help with your Verizon service or device, I highly recommend asking for Brodie or Max. They truly care about their customers and made what could have been a frustrating experience into a pleasant one. Thank you both for your outstanding assistance! ----- Feel free to adjust any details to better match your experience!
- ADAshley DarnellDec 17, 20255.0Russell at The Belterra location was so nice and quick with the set up with my new phone. Highly recommend!
- GRGene RiceDec 15, 20255.0Excellent customer service
- RSRichard SantamariaNov 13, 20255.0New Russell cell phone does an amazing amount of things beyond being used for a conversation.
- CLChris LeachSep 30, 20251.0Was charged $713 after I returned my old phone, horrible experience.
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Russell Cellular in Austin offer?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Where is Russell Cellular located in Austin, TX?
Russell Cellular is located at 166 Hargraves Dr, Ste E500, Austin, TX 78737.
What are the regular store hours for Russell Cellular in Austin?
The store is open Monday to Saturday from 9 AM to 7 PM, and on Sundays from 11 AM to 5 PM.
Does Russell Cellular in Austin offer in-store pickup for orders?
Yes, Russell Cellular offers in-store pickup services.
What payment options are accepted at Russell Cellular in Austin?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
How can I schedule an appointment or service with Russell Cellular?
You can use the My Verizon app or visit their quick scheduling link to manage your services and appointments.
What types of services does Russell Cellular provide?
They provide wireless service, mobile service, home phone service, and home internet.
Are there any nearby dining options close to Russell Cellular in Austin?
Yes, nearby dining options include Dunkin', Baskin-Robbins, Hat Creek Burger Company, Dos Olivos Market, and The Switch, offering a variety of coffee, desserts, burgers, and American cuisine.
What nearby health and wellness facilities can I visit around Russell Cellular?
Near Russell Cellular, you can visit Serasana yoga studio, Massage Heights spa, Gold's Gym, Orangetheory Fitness, and Club Pilates for fitness and wellness needs.
Are there convenient banking or postal services near Russell Cellular in Austin?
Yes, Charles Schwab bank and UPS Store Belterra Village for shipping and printing services are nearby for your financial and mailing needs.