Verizon

4.5
266 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 166 Hargraves Dr Austin, TX 78737

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
166 Hargraves Dr, Austin, TX
78737, United States

Hours

Reviews

4.6
264 reviews
5 stars
221
4 stars
18
3 stars
0
2 stars
2
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving commendations for their excellent service.

Efficiency

Several reviews highlighted quick service and minimal wait times, with customers appreciating the fast setup of new devices.

Billing Issues

Multiple customers reported problems with billing and promotional credits, indicating a lack of follow-through and communication from management.

Mixed Experiences

While many had positive interactions, some customers experienced poor service or felt ignored, leading to a mixed overall impression.

Product Knowledge

Customers noted that staff were generally well-informed about products and services, helping them make informed decisions.
  • LN
    Leia Nu
    Dec 29, 2025
    5.0
    I’d be happy to help you draft a 5-star review! Here’s one you can use: ----- **Outstanding Service from Brodie and Max!** I can’t say enough good things about the exceptional service I received from Brodie and Max at Verizon Russell Cellular! I came in struggling with activating my replacement device, and they went above and beyond to help me get everything working perfectly. Both Brodie and Max were incredibly patient, knowledgeable, and professional throughout the entire process. They took the time to explain each step and made sure I was completely satisfied before I left. It’s rare to find customer service this excellent these days! If you need help with your Verizon service or device, I highly recommend asking for Brodie or Max. They truly care about their customers and made what could have been a frustrating experience into a pleasant one. Thank you both for your outstanding assistance! ----- Feel free to adjust any details to better match your experience!​​​​​​​​​​​​​​​​
  • AD
    Ashley Darnell
    Dec 17, 2025
    5.0
    Russell at The Belterra location was so nice and quick with the set up with my new phone. Highly recommend!
  • GR
    Gene Rice
    Dec 15, 2025
    5.0
    Excellent customer service
  • RS
    Richard Santamaria
    Nov 13, 2025
    5.0
    New Russell cell phone does an amazing amount of things beyond being used for a conversation.
  • CL
    Chris Leach
    Sep 30, 2025
    1.0
    Was charged $713 after I returned my old phone, horrible experience.

Frequently Asked Questions About Verizon

What brands of mobile phones and accessories does Russell Cellular in Austin offer?

Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG.

Where is Russell Cellular located in Austin, TX?

Russell Cellular is located at 166 Hargraves Dr, Ste E500, Austin, TX 78737.