Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 166 Hargraves Dr Austin, TX 78737
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
262 reviews
5 stars
219
4 stars
18
3 stars0
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Sterling, Elizabeth, and Michael.
Efficiency
Several reviews highlighted quick service and efficient handling of customer needs, with minimal wait times reported.
Billing Issues
Multiple customers expressed frustration over unresolved billing issues and lack of follow-up from management, indicating a need for improvement in this area.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences with specific employees, suggesting inconsistency in service quality.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped in making informed decisions.
- RSRichard SantamariaNov 13, 20255.0New Russell cell phone does an amazing amount of things beyond being used for a conversation.
- CLChris LeachSep 30, 20251.0Was charged $713 after I returned my old phone, horrible experience.
- RCRoxanne CossetteSep 10, 20255.0Wait time was less than 5 min. Tech was knowledgeable and courteous. We were in and out quickly, having taken care of all our needs..
- KLKelly K. LavenderJul 8, 20255.0Well, I inadvertently created a big problem with my iPhone resulting in calls and texts that didn’t land. Max Hoffman did a wonderful job of resolving the issue. During the hour long interaction, his professional, persistent and patient demeanor impressed me.
- AGAditya GuptaJun 23, 20255.0Great service, all questions answered. Very competent people working at this location. Thanks for helping me with adding a new line and also getting an iphone 16 for free!!
Frequently Asked Questions About Verizon
What brands of mobile phones and accessories does Russell Cellular in Austin offer?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Where is Russell Cellular located in Austin, TX?
Russell Cellular is located at 166 Hargraves Dr, Ste E500, Austin, TX 78737.
What are the regular store hours for Russell Cellular in Austin?
The store is open Monday to Saturday from 9 AM to 7 PM, and on Sundays from 11 AM to 5 PM.
Does Russell Cellular in Austin offer in-store pickup for orders?
Yes, Russell Cellular offers in-store pickup services.
What payment options are accepted at Russell Cellular in Austin?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
How can I schedule an appointment or service with Russell Cellular?
You can use the My Verizon app or visit their quick scheduling link to manage your services and appointments.
What types of services does Russell Cellular provide?
They provide wireless service, mobile service, home phone service, and home internet.
Are there any nearby dining options close to Russell Cellular in Austin?
Yes, nearby dining options include Dunkin', Baskin-Robbins, Hat Creek Burger Company, Dos Olivos Market, and The Switch, offering a variety of coffee, desserts, burgers, and American cuisine.
What nearby health and wellness facilities can I visit around Russell Cellular?
Near Russell Cellular, you can visit Serasana yoga studio, Massage Heights spa, Gold's Gym, Orangetheory Fitness, and Club Pilates for fitness and wellness needs.
Are there convenient banking or postal services near Russell Cellular in Austin?
Yes, Charles Schwab bank and UPS Store Belterra Village for shipping and printing services are nearby for your financial and mailing needs.