Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 10930 Lakeline Mall Dr in Austin, TX 78717
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
436 reviews
5 stars
309
4 stars
39
3 stars
13
2 stars
9
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Stephen, Jesse, and Russell.
Service Issues
Several reviews mentioned long wait times and poor service experiences, with some customers feeling ignored or receiving incorrect information.
Technical Support
Customers reported mixed experiences with technical support, with some receiving quick and effective help, while others faced unresolved issues.
Sales Practices
There were complaints about misleading sales practices, including issues with trade-ins and unexpected charges, leading to accusations of dishonesty.
Store Environment
The store was described as having a friendly atmosphere, but some customers noted a lack of staff during busy times, leading to longer wait times.
- TPTripp PennerOct 6, 20255.0Bria was the BEST Verizon associate I have ever talked to and worked with! She was AMAZING and was so fun to talk to! She was extremely knowledgeable and made everything so easy for me! Definitely the best service I’ve ever received at a Verizon storefront!
- GNGabriela NavarroSep 24, 20255.0Sandra made the upgrade process incredibly smooth and hassle-free. She was very patient and guided me through the decision-making process, helping me pick the perfect plan for me! She, along with her team did an excellent job ensuring that everyone in the store received prompt attention, especially on iPhone launch day.
- AKAdrian KlinefelterSep 22, 20255.0⭐️⭐️⭐️⭐️⭐️ Exceptional service from Russell at Verizon! From start to finish, Russell provided professional, knowledgeable, and friendly support. He helped me find the perfect Verizon plan and device, answered all my questions, and made the entire process smooth and hassle-free. If you’re looking for Verizon wireless services in Austin, Texas, Russell is the expert you want to work with. Whether it’s activating a new phone, upgrading your plan, troubleshooting issues, or setting up accessories, he makes it easy. His attention to detail, fast response, and customer-first approach make him one of the best in the area. I highly recommend Russell at Verizon for anyone needing wireless solutions, phone upgrades, or expert Verizon support in Austin, TX. Whether you’re a longtime Verizon customer or new to the network, he’ll ensure you get the best value, fastest service, and top-notch support. #VerizonAustin #BestVerizonSupport #RussellVerizon #WirelessServiceAustin #PhoneActivationAustin #VerizonPlansAustin #TopVerizonRep #AustinTechSupport #VerizonCustomerService
- JBJay BaumannSep 22, 20251.0When it says it’s open it’s not gave it about an hour of waiting then decide this nice young lady T mobile could set me up instead
- AAAleAug 30, 20251.0Muy mala experiencia con esta tienda y aparte la única señorita que habla español. Te atiende bien al momento después que ya te vendió un plan que pensabas que era el que tú escogistes días después te lo cambian a uno más caro y ella simplemente dice que hable con soporte. Se supone que ella fue la que vendió el plan debe solucionar ella yo no. Llame varias veces y nunca atienden. Tengan cuidado te hacen pagar al momento la cuota de activación pero también la pagarán en el plan. Un robo dos veces.
Frequently Asked Questions About Verizon
What mobile phone brands does Verizon at 10930 Lakeline Mall Dr carry?
They carry Verizon, Samsung, Google, Apple, Motorola, and LG.
What services does this Verizon location offer?
They offer wireless service, mobile service, home phone service, and home internet.
What are the operating hours for Verizon at 10930 Lakeline Mall Dr?
Monday through Saturday, 9 AM to 7 PM; Sunday, 11 AM to 5 PM.
Does this Verizon store support in-store or curbside pickup?
They offer in-store pickup and curbside pickup services.
What payment methods can I use at this Verizon store?
You can pay with American Express, Cash, Discover, MasterCard, or Visa.
Is the Verizon store located at 10930 Lakeline Mall Dr wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What is the contact email for the Verizon store at this location?
You can email them at austin3.tx@russellcellular.com.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Foxhole Culinary Tavern and Bennigan's for dining options.
Are there any nearby places for entertainment close to Verizon?
GameStop - Mall offers video games and arcade entertainment near the store.
Where can I find coffee or bakery items near the Verizon store?
Panera Bread is a nearby coffee shop and bakery you can visit close to Verizon.