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Verizon

4.3
(726 reviews)

Business Details

2401 S Lamar Blvd, Austin, TX
78704, United States
(512) 284-8193

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Austin’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Austin connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
2401 S Lamar Blvd, Austin, TX
78704, United States

Hours

Reviews

4.3
726 reviews
5 stars
574
4 stars
18
3 stars
13
2 stars
14
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, especially Hunter, Reggie, and Thomas, for their helpfulness, patience, and genuine care during the service process.

Sales Practices

Several reviews highlighted concerns about aggressive upselling tactics and unauthorized changes to accounts, leading to customer dissatisfaction.

Store Experience

While some customers had positive experiences with knowledgeable staff, others reported negative interactions, particularly with certain employees, indicating inconsistency in service quality.

Store Type

Multiple reviews noted that this location is an authorized retailer rather than a full-service Verizon store, which affected customer expectations and experiences.
  • CQ
    Chelsea Quitzon
    2 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • SR
    Shayna Rosenak
    Feb 21, 2026
    5.0
    Hunter helped my mom and me so much today with trading in our phones for a better value and lowering our monthly bill. We were there for several hours asking tons of questions, and he was incredibly patient, kind, and attentive the entire time. What really stood out was how genuine he was. It truly felt like he wanted to help us find the best possible options and deals. The whole process can be overwhelming with so many plans, upgrades, and tech details (especially since we’re not very tech-savvy), but he explained everything clearly, gave very explicit step-by-step instructions, and was extremely hands-on throughout the process. We never felt rushed or pressured, just supported. It was such a great customer experience, and I would absolutely recommend asking for Hunter if you need help. Thank you again
  • SK
    Stefanie Kaiser
    Feb 16, 2026
    5.0
    Hunter was so helpful! He kindly offered me upgrades but wasn’t pushy when I declined, and talked me through each step of the process of transferring to my new phone so that I wasn’t confused about what was going on. All in all it was a quick and easy process with his help - he’s also a pro at putting on screen protectors!
  • SP
    Samuel Perez
    Feb 10, 2026
    1.0
    Authorized retailer. Not a full service Verizon store.
  • GH
    Gwen Hammons
    Feb 4, 2026
    1.0
    Be cautious of this! We went in to pick up my phone and were bombarded with upselling to the point we were uncomfortable. Then we log into our Verizon account and notice an offer was applied to our account that we did not authorize. Robbie reached out to ask how things were going and was unhelpful and unresponsive when we asked to have the upgrade we didn’t consent to removed from the plan. Blamed it on AI.

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