Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Austin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
379 reviews
5 stars
177
4 stars
56
3 stars
26
2 stars
24
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being rude or unhelpful.
Sales Tactics
Several customers expressed frustration with aggressive upselling and perceived dishonesty regarding promotions and pricing.
Wait Times
Many reviews mentioned long wait times for service, with some customers feeling their time was not respected.
Knowledge and Training
There are concerns about the staff's knowledge and training, with some customers reporting inadequate assistance or misinformation.
Positive Experiences
Despite the negative feedback, there were numerous positive mentions of specific employees who provided excellent service and resolved issues effectively.
- TWTara Weaver2 days ago2.0Been a customer since 2009.. Got a new phone and had to return the old one. My husband is at the store and has been waiting almost an hour in the “queue” and still haven’t been able to literally drop the phone off. When he approached an employee, he was told “we are short staffed and need to check an ID.” Checking an ID and giving a phone back takes less than a minute. I work in healthcare and even if we are “short staffed,” the job still has to be done in a timely manner. So disappointing
- JSJason R (KJ Show)4 days ago5.0Brian and staff were incredibly helpful.
- RARafael ArellanoJan 5, 20261.0Had a question about my biz plan, just wanted to ask about upgrades. Waited almost an hour and no help. Insane
- ESEric SingerDec 26, 20251.0Update after Verizon response: I feel there must have been a search team for Bill in my review and a standard response was cut and pasted. My complaint was not about my bill as I am not a Verizon customer. My complaint was about their unwillingness to honor their advertised promotion. I came in as Verizon advertises that they will beat my T-Mobile price if I bring in my bill. I brought in my bill and they initially met it, but then suddenly it increased to 100 dollars *more* per month than my current bill. I was told this after sitting for over 2 hours.
- JRJorge RiveraDec 20, 20255.0If you stop at this store make sure you ask for Camille, the best verizon specialist. She goes above and beyond making sure you have the results for all your needs. I go there once a year at least when I need an upgrade or a new device and she always informs me of all my options and best ways to save on my bill. I had a not so great experience with other specialist where they were not so helpful or referred you to call customer service to assist you, not what you spect when you walk into the store. Camille actually takes the time to call customer service and talk to them to facilitate whatever issue you have. That happen to me twice and i'm sure i'm not special, that's just how helpful she is with every customer. She totally deserves a raise or be the Manager there. Thanks for everything Camille!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Austin at 9705 Research Blvd?
Verizon Austin is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of products does Verizon Austin offer?
Verizon Austin offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Austin provide online ordering and pickup options?
Yes, you can place an order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an appointment at the Verizon store in Austin?
Yes, you can schedule an in-store appointment online through their website or the My Verizon app for a convenient visit.
What wireless services does Verizon Austin offer?
Verizon Austin offers mobile plans, wireless internet plans, and voice plans to meet your connectivity needs.
What payment methods are accepted at Verizon Austin?
Verizon Austin accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
Does Verizon Austin provide free Wi-Fi for customers?
Yes, Verizon Austin offers free Wi-Fi for all customers visiting the store.
What nearby food options are there around Verizon Austin?
Near Verizon Austin, you can visit Smoothie King for smoothies and healthy drinks or Snap Kitchen for American and health-conscious meals.
Are there any shopping options near Verizon Austin?
Yes, nearby shopping options include Walmart for general shopping, Mattress Firm and MattressPro at The Arboretum for mattresses, and OfficeMax for business supplies.
Where can I find healthcare services close to Verizon Austin?
Close to Verizon Austin you can find Jolly Good Eye Care and Today's Vision Gateway for optometry services, as well as CareNow Urgent Care - Arboretum-Gateway for urgent medical care.