Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Austin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
269 reviews
5 stars
143
4 stars
30
3 stars
19
2 stars
6
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful and dismissive staff, long wait times, and lack of communication.
Staff Performance
While some staff members received praise for their helpfulness and professionalism, others were criticized for being rude and untrained.
Store Management
Several reviews highlighted issues with store management, including incompetence and a lack of support for staff, leading to a chaotic customer experience.
Overall Experience
The overall experience varied widely, with some customers having positive interactions while many others expressed frustration and disappointment.
Wait Times
Customers frequently mentioned long wait times, often exceeding an hour, which contributed to their negative experiences.
- ASAngelica Saucedo1 day ago5.0Had a quick and easy process when opening a new phone line. Also had great offers and discounts. Customer service was amazing from Nelly!
- NANick Alvarez1 day ago5.0I was serviced by Dalia Hernandez and she was very helpful in our upgrade to the iPhone 17 air phone and switchover with a current phone to a new number. Knowledgeable on the information provided and overall great experience. Highly recommend!
- BBBeauty Essxape (BeautyEssxape)Nov 14, 20255.0I was without a phone for a week, and I wanted to get out of my AT&T account. Verizon had a great deal going on. Dalia was excellent & she's from California, like me, and the same town! It was as if we were soul sisters, just laughing about back home. She made the long process very short. She was invaluable. Make sure to ask for her! Also, this was the best part. The phone I originally wanted was not available, and I was okay with that. However, right before I checked out, with 5 minutes to go before closing, her coworker Noah came out, saying their truck of shipping had just arrived and brought the phone I wanted. I was soooo Happy! Teamwork and great customer service at this location! Don’t walk.. RUN!! Deals, Great customer service& smooth process◡̈
- ASAsh SanchezNov 12, 20255.0Frida and Cris are amazing, so sweet and helping!! They aided me in getting a new service and introduced me to so many verizon perks! I'm so glad I switched Verizon now. Customer service 10/10.
- AWAzeem WilliamsNov 5, 20255.0I was without phone service for two days and tried getting it fixed at both the Apple Store and Best Buy with no luck. I finally went to the Verizon store, and Giselle and Cris had it working within 30 minutes. They provided exceptional service and made me feel truly valued as a customer. Both were great to work with professional, friendly, and efficient!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Austin at 9600 S I H 35?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands does the Verizon store in Austin offer?
The store offers popular mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon store in Austin?
You can get mobile plans, wireless Internet plans, voice plans, and purchase mobile devices such as smartphones and business cell phones, tablets, and laptops.
Does the Verizon Austin store support online ordering and in-store pickup?
Yes, you can place orders online and opt for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Is it possible to schedule an appointment at the Verizon Austin store?
Yes, you can schedule an in-store appointment online for convenient service.
What are the payment methods accepted at the Verizon store in Austin?
The store accepts pay by check, debit card, and mobile NFC payments, and does not require cash-only transactions.
Which nearby attractions can I visit before or after shopping at Verizon in South Park Meadows, Austin?
Nearby attractions include James Avery Artisan Jewelry for shopping, Nothing Bundt Cakes for desserts, and Barnes & Noble bookstore for a relaxing visit.
Are there nearby locations where I can get eye care services close to the Verizon store in Austin?
Yes, EyeMasters, Visionworks, and Master Eye Associates are nearby options for optometry and eye care services.
Where can I find nearby dining options around the Verizon store in Austin?
You can find nearby restaurants such as Chipotle Mexican Grill, MOD Pizza, Wingstop, and TGI Fridays close to the Verizon store.
What is the address and contact number for the Verizon store in Austin?
The Verizon store is located at 9600 S I H 35, Ste S200, Austin, TX 78748. You can reach them at +1 512-202-5850.