Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Austin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
280 reviews
5 stars
150
4 stars
30
3 stars
19
2 stars
6
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Dalia and Cris received high praise for their helpfulness, many customers reported poor service, long wait times, and dismissive attitudes from staff.
Staff Efficiency
Several reviews highlighted issues with staff efficiency, including long wait times and inadequate assistance, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences reported, particularly with specific employees who provided excellent service and resolved issues effectively.
Management Issues
Customers expressed dissatisfaction with management, citing a lack of support and poor training for staff, which contributed to negative experiences.
Store Environment
The store environment received mixed reviews; while some found it welcoming and well-maintained, others noted it was often crowded and disorganized.
- TVTracy VelyinesJan 1, 20265.0The best place chris helped me out with Turning my old phone in and getting a new case for my phone
- TBTanner BradleyDec 30, 20255.0Great Experience, Quick and Easy walked in wanting to take advantage of their great holiday deals. Was Greeted by multiple helpful people, but Giselle was super patient and was able to take care of everything i needed including # transfer with no hassle. Highly Recommend This Location if you want to take advantage of good deals and friendly service.
- HBHector BrunoDec 27, 20251.0Worst Verizon wireless store no patience every worker is on there phone while customers are looking lost the workers are playing favoritism to certain customers SMH list goes on.
- MAMesih AnsariDec 22, 20251.0If your in rush or have appointment to somewhere don't attempt to get this location. You will wait in queue like 30 min or 1 hr. Only 2 employee in this location trying to help out 8 customer 🤣. Plz hire employees more 🙏
- SPstephen prattDec 17, 20251.0A very unhelpful store. Every time I go in , it is a long wait and no one approaches you. You have to ask for help if you have any questions over your phone. They do not help you unless you pay $29, their words were we're not hourly. We are commiss.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Austin at 9600 S I H 35?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands does the Verizon store in Austin offer?
The store offers popular mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon store in Austin?
You can get mobile plans, wireless Internet plans, voice plans, and purchase mobile devices such as smartphones and business cell phones, tablets, and laptops.
Does the Verizon Austin store support online ordering and in-store pickup?
Yes, you can place orders online and opt for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Is it possible to schedule an appointment at the Verizon Austin store?
Yes, you can schedule an in-store appointment online for convenient service.
What are the payment methods accepted at the Verizon store in Austin?
The store accepts pay by check, debit card, and mobile NFC payments, and does not require cash-only transactions.
Which nearby attractions can I visit before or after shopping at Verizon in South Park Meadows, Austin?
Nearby attractions include James Avery Artisan Jewelry for shopping, Nothing Bundt Cakes for desserts, and Barnes & Noble bookstore for a relaxing visit.
Are there nearby locations where I can get eye care services close to the Verizon store in Austin?
Yes, EyeMasters, Visionworks, and Master Eye Associates are nearby options for optometry and eye care services.
Where can I find nearby dining options around the Verizon store in Austin?
You can find nearby restaurants such as Chipotle Mexican Grill, MOD Pizza, Wingstop, and TGI Fridays close to the Verizon store.
What is the address and contact number for the Verizon store in Austin?
The Verizon store is located at 9600 S I H 35, Ste S200, Austin, TX 78748. You can reach them at +1 512-202-5850.