Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Northwest Hills Animal Hospital
3426 Greystone Drive, Austin, TX
78731, United States
Hours
Reviews
4.6
303 reviews
5 stars
240
4 stars
27
3 stars
12
2 stars
11
1 star
13
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Customers consistently praised the staff for their kindness, compassion, and genuine care for pets.
Professionalism
Many reviews highlighted the professionalism and knowledge of the veterinarians and staff, with several customers noting thorough explanations and follow-ups.
Customer Service
The clinic received positive feedback for their customer service, with staff being described as friendly, helpful, and accommodating, especially during emergencies.
Concerns Over Pricing
Some customers expressed concerns about the high costs of services and the push for care plans, indicating a perception of prioritizing profit over pet care.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to miscommunication and dissatisfaction with specific staff interactions.
- TBTaylor Blanchard3 days ago5.0They consistently provide great care to my cat and are transparent about the costs of services. All of the staff actually care about the animals coming and try to work with pet parents to find a treatment plan that works for everyone.
- VKvickie kearneySep 24, 20255.0Great care and explanation for my pup, Bailey! Highly recommend! Care and knowledge are top notch!
- NMNoran Al MalikiSep 15, 20255.0Everyone was so sweet and helpful!!! Great doctor and nurse. Had an emergency and they did their best to fit me in the schedule for today. Took the time to answer all my questions. Bella loved them thank you all💕
- AMAmber MurphySep 5, 20255.0Extremely kind and helpful people all around here. I'm generally a bit suspicious of vet offices as so many are private equity run money grabs, but this one is special. Highly recommended.
- SLSuzanne LeeAug 29, 20255.0Excellent personal service; very organized office. Very capable and help. A pleasure to do business with, even for someone visiting from out of town. We highly recommend!
Frequently Asked Questions About VCA Northwest Hills Animal Hospital
What are the operating hours of VCA Northwest Hills Animal Hospital?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
What types of services does VCA Northwest Hills Animal Hospital offer?
They offer services including advanced care, allergy relief, diabetes treatment, diagnostics, preventive care, spay & neuter, vaccinations, and more.
Where is VCA Northwest Hills Animal Hospital located?
It is located at 3426 Greystone Drive, Austin, TX 78731, USA.
Does VCA Northwest Hills Animal Hospital have any special offers for new clients?
Yes, new clients can click for a Free First Exam coupon through their featured message link.
How can I contact VCA Northwest Hills Animal Hospital?
You can call their local phone number at +1 512-345-5067 or the main phone at +1 512-643-1614.
What health and safety protocols does VCA Northwest Hills Animal Hospital have in place?
The hospital follows health and safety protocols based on best practices and state and local regulations.
Is there a social media page for VCA Northwest Hills Animal Hospital?
Yes, they have a Facebook page at https://www.facebook.com/132931683576221 and a Twitter handle @VCAPetHealth.
What nearby places can assist with pet care and services around VCA Northwest Hills Animal Hospital?
Nearby pet-related services include VCA Northwest Hills Animal Hospital itself and nearby places such as Soccer Shots Austin, a youth sports club, which could be useful for pet owners interested in community activities.
Are there any dining options near VCA Northwest Hills Animal Hospital where customers can visit before or after their appointment?
Yes, nearby dining options include El Chile Cafe y Cantina, a Mexican restaurant, and Austin Terrier, a sandwich shop, offering convenient places to eat around your visit.
What services are available nearby for home and property care around VCA Northwest Hills Animal Hospital?
Nearby services for home and property care include S & D Plumbing and Beyond Wow Plumbing for plumbing needs, as well as American Irrigation Repair LLC for irrigation and landscaping services.