VCA Northwest Hills Animal Hospital

Reviews

• JJ

  Juliette

  Jan 26, 2026
  5.0
  I came in today for a last-minute appointment in an emergency and the staff was so kind, so understanding, and fit us into a tight appointment during inclement weather. I'm so truly grateful to them and how graceful they were to me and my partner during a hard time in our lives with our pet. Thank you so much to this staff, I highly recommend their services.
• DJ

  Derek Johnson

  Jan 9, 2026
  5.0
  So I’m not usually one to leave reviews, but my experience with this office left such a sour taste in my mouth, I need to say something…. We had an appointment for our cat at 5:30pm on 01/09/2026. She had an infection on her tail and we desperately needed to get her in. We’d made the appointment online. But then on 01/08/2026, they had called to confirm the appointment. Sadly we missed the call as both my partner and I were at work. No voicemail was left. We only heard about the call when we arrived for our appointment. Well, to our surprise, because we didn’t get to the phone, they cancelled our appointment. A.) This is bad practice on its face. Appointments should never be cancelled unless there is an explicit request from the client to cancel. B.) We were not notified of the cancellation. We were not emailed nor were we contacted by any means to let us know our appointment had been cancelled. So when they turned us away, we still had a cat with an infection on her tail. We wound up having to take her to Urgent Care to be looked at, where we were charged $856. That’s money that we were out because this office decided to cancel our appointment from under us. EDIT: So I left this review on Friday night, and they got back to me right away when they opened back up from the weekend d today. I spoke with Amy, who was committed to getting to the bottom of what happened and was more than willing to offer apologies and work with us to finding a solution that works for all parties. After a clarifying conversation, I can confidently say I felt heard and listened to. I’ll definitely be giving these folks another chance.
• DD

  Dylan W. Disney

  Dec 18, 2025
  5.0
  Second vca experience in Austin and this time it was so much better and the vet techs were very attentive. Love it here. See you soon
• LC

  Lincoln Cabrera

  Dec 11, 2025
  5.0
  Great service! The vet is awesome and the staff were very friendly and welcoming. Highly recommend this animal clinic.
• RM

  R Manning

  Dec 4, 2025
  5.0
  VCA Northwest Hills Animal Hospital has been my family's vet for about 15 years now. Everyone there is so kind and genuine. We had to put our sweet golden down this week and everyone we talked to gave her lots of love. Dr. Morrison always does a fantastic job explaining whatever she is doing and what all the options are. Thank y'all for taking such good care of my babies 💜