Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Northwest Hills Animal Hospital
3426 Greystone Drive, Austin, TX
78731, United States
Hours
Reviews
4.5
307 reviews
5 stars
243
4 stars
27
3 stars
12
2 stars
11
1 star
14
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness, compassion, and genuine care for pets during visits, especially during difficult times.
Knowledgeable Staff
The veterinarians and technicians were frequently described as knowledgeable and thorough, providing clear explanations and addressing customer concerns.
Customer Service
Overall, the clinic received positive feedback for its friendly and accommodating staff, although there were some complaints about specific interactions.
Concerns About Costs
Several reviews mentioned high costs for services and concerns about transparency in pricing, particularly regarding the Care Club membership.
Mixed Experiences
While many customers had positive experiences, some reported issues with misdiagnoses, billing problems, and staff interactions that left them dissatisfied.
- DJDerek Johnson3 days ago1.0So I’m not usually one to leave reviews, but my experience with this office left such a sour taste in my mouth, I need to say something…. We had an appointment for our cat at 5:30pm on 01/09/2026. She had an infection on her tail and we desperately needed to get her in. We’d made the appointment online. But then on 01/08/2026, they had called to confirm the appointment. Sadly we missed the call as both my partner and I were at work. No voicemail was left. We only heard about the call when we arrived for our appointment. Well, to our surprise, because we didn’t get to the phone, they cancelled our appointment. A.) This is bad practice on its face. Appointments should never be cancelled unless there is an explicit request from the client to cancel. B.) We were not notified of the cancellation. We were not emailed nor were we contacted by any means to let us know our appointment had been cancelled. So when they turned us away, we still had a cat with an infection on her tail. We wound up having to take her to Urgent Care to be looked at, where we were charged $856. That’s money that we were out because this office decided to cancel our appointment from under us.
- DDDylan W. DisneyDec 18, 20255.0Second vca experience in Austin and this time it was so much better and the vet techs were very attentive. Love it here. See you soon
- LCLincoln CabreraDec 11, 20255.0Great service! The vet is awesome and the staff were very friendly and welcoming. Highly recommend this animal clinic.
- RMR ManningDec 4, 20255.0VCA Northwest Hills Animal Hospital has been my family's vet for about 15 years now. Everyone there is so kind and genuine. We had to put our sweet golden down this week and everyone we talked to gave her lots of love. Dr. Morrison always does a fantastic job explaining whatever she is doing and what all the options are. Thank y'all for taking such good care of my babies 💜
- TBTaylor BlanchardNov 21, 20255.0They consistently provide great care to my cat and are transparent about the costs of services. All of the staff actually care about the animals coming and try to work with pet parents to find a treatment plan that works for everyone.
Frequently Asked Questions About VCA Northwest Hills Animal Hospital
What are the operating hours of VCA Northwest Hills Animal Hospital?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
What types of services does VCA Northwest Hills Animal Hospital offer?
They offer services including advanced care, allergy relief, diabetes treatment, diagnostics, preventive care, spay & neuter, vaccinations, and more.
Where is VCA Northwest Hills Animal Hospital located?
It is located at 3426 Greystone Drive, Austin, TX 78731, USA.
Does VCA Northwest Hills Animal Hospital have any special offers for new clients?
Yes, new clients can click for a Free First Exam coupon through their featured message link.
How can I contact VCA Northwest Hills Animal Hospital?
You can call their local phone number at +1 512-345-5067 or the main phone at +1 512-643-1614.
What health and safety protocols does VCA Northwest Hills Animal Hospital have in place?
The hospital follows health and safety protocols based on best practices and state and local regulations.
Is there a social media page for VCA Northwest Hills Animal Hospital?
Yes, they have a Facebook page at https://www.facebook.com/132931683576221 and a Twitter handle @VCAPetHealth.
What nearby places can assist with pet care and services around VCA Northwest Hills Animal Hospital?
Nearby pet-related services include VCA Northwest Hills Animal Hospital itself and nearby places such as Soccer Shots Austin, a youth sports club, which could be useful for pet owners interested in community activities.
Are there any dining options near VCA Northwest Hills Animal Hospital where customers can visit before or after their appointment?
Yes, nearby dining options include El Chile Cafe y Cantina, a Mexican restaurant, and Austin Terrier, a sandwich shop, offering convenient places to eat around your visit.
What services are available nearby for home and property care around VCA Northwest Hills Animal Hospital?
Nearby services for home and property care include S & D Plumbing and Beyond Wow Plumbing for plumbing needs, as well as American Irrigation Repair LLC for irrigation and landscaping services.