Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesPet Boarding & Kennels
Located in Northwest Austin, our experienced and compassionate veterinary team is proud to provide personalized, high-quality care for dogs, cats, and exotic pets. We offer a full range of veterinary services including preventive care, vaccinations, dental cleanings, surgery, diagnostics, senior pet care, and pet boarding — all under one roof. We know how stressful vet visits can be, which is why our hospital is designed with separate waiting areas for dogs and cats, helping pets feel calm and safe. Whether you’re visiting for a routine exam, urgent care, or a long-term wellness plan, we’re here to support you every step of the way. Walk-ins are welcome, and our friendly staff is ready to welcome you and your pet.
Location
VCA Lakeline Animal Hospital
12010 Ranch Road 620 North, Austin, TX
78750, United States
Hours
Reviews
4.5
214 reviews
5 stars
178
4 stars
9
3 stars
4
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness, compassion, and thoroughness in caring for their pets.
Staff Friendliness
The majority of reviews highlighted the friendly and helpful nature of the staff, creating a welcoming environment for both pets and their owners.
Communication Issues
Several customers expressed frustration with communication, particularly regarding appointment scheduling, follow-ups, and clarity on treatment options.
High Costs
A common concern among customers was the high cost of services, with some feeling that the pricing was not transparent or justified.
Mixed Experiences Post-Acquisition
Feedback indicated a decline in personal care and service quality since the clinic was acquired by VCA, with some long-time clients expressing disappointment.
- JRJess RadkeNov 8, 20255.0My dog Helena recently had her first appointment with VCA Lakeline Animal Hospital, and I was blown away by the care she received. Everyone was so welcoming, kind, accommodating, and it's clear that they all genuinely love animals. I'm confident she's in good hands when she's there!
- RERose EastOct 23, 20255.0Very thorough, kind and nonjudgmental! Ruby the nurse that took care of my cat was so kind! I sincerely appreciate her for helping my cat starlight out! -BIG EDIT I went back because star was having a bit more struggles with her bladder but the staff here (Chapman, Terrance, Lorin, Rachel, and Shannon are AMAZING PEOPLE I cannot emphasize enough I have been struggling with low funds for a bit now and they have genuinely been so so kind they do absolutely everything they can and beyond to help out my beloved starlight thank y’all from the bottom of my heart it truly means a lot that there are still caring people around us there are more people that helped but I couldn’t get their names I’m very great full to them too :)!
- PTPeter TrudeauOct 22, 20255.0Friendly staff!
- PLPam LillyOct 20, 20255.0We’ve been coming here for years and have always had wonderful , consistent, considerate , compassionate care here . Kudos to Ruby and Dr. Pasternak. You always make us feel included in the care plan and appreciate your explanations and how caring you are with our dogs . We really appreciate it .
- KPKrystal POct 7, 20255.0The ENTIRE team was EXTREMELY friendly! They were very loving towards Koda. You can tell they all LOVE animals and love their jobs!
Frequently Asked Questions About VCA Lakeline Animal Hospital
What types of pets does VCA Lakeline Animal Hospital care for?
VCA Lakeline Animal Hospital provides care for dogs, cats, and exotic pets such as pocket pets.
What veterinary services are offered at VCA Lakeline Animal Hospital?
They offer preventive care, vaccinations, dental cleanings, surgery, diagnostics, senior pet care, pet boarding, and more all under one roof.
What are the operating hours of VCA Lakeline Animal Hospital?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and closed on Sundays.
Does VCA Lakeline Animal Hospital welcome walk-in appointments?
Yes, walk-ins are welcome and the staff is ready to assist you and your pet.
What payment methods are accepted at VCA Lakeline Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is VCA Lakeline Animal Hospital a cat-friendly practice?
Yes, it is recognized as an AAFP Cat Friendly Practice® to help cats feel calm and safe during visits.
Where is VCA Lakeline Animal Hospital located?
It is located at 12010 Ranch Road 620 North, Austin, TX 78750, USA.
How can I reach VCA Lakeline Animal Hospital by phone?
You can call their local phone number at +1 512-258-1155 or the main phone at +1 512-351-4820.
What nearby places can I visit before or after my appointment at VCA Lakeline Animal Hospital?
Nearby places include Lakeline Animal Clinic for additional veterinary needs, Circle K convenience store and gas station for quick stops, and Shawn's House of Rocky Horrors for dining and entertainment.
Are there any nearby amenities to help with car care when visiting VCA Lakeline Animal Hospital?
Yes, Christian Brothers Automotive offers automotive repair and oil changes, and Mr. Sharky's Car Wash provides car wash and auto detailing near the hospital.
Can I find pet boarding services at VCA Lakeline Animal Hospital or nearby?
VCA Lakeline Animal Hospital offers pet boarding services, and the nearby Lakeline Animal Clinic may also provide related services for your convenience.