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Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.7
384 reviews
5 stars
328
4 stars
28
3 stars
7
2 stars5
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and compassion towards both pets and their owners.
Veterinary Expertise
Dr. Ortiz and other veterinarians received high marks for their thoroughness, knowledge, and ability to communicate effectively with pet owners.
Customer Service
While many reviews highlighted friendly service, there were notable complaints about the front desk staff's professionalism and responsiveness.
Pricing Concerns
Several customers expressed dissatisfaction with rising costs and perceived upselling of services, leading to feelings of being pressured.
Mixed Experiences
Customers reported a range of experiences, with some having excellent visits while others faced issues with diagnostics and follow-up care.
- TWTami warbrittonNov 6, 20255.0This is the best vet office I’ve ever taken my girl to. They are always so kind and accommodating. Thank y’all for your compassion and caring for her as much as I do.
- RERichard EvansSep 16, 20255.0Cheerful and attentive staff. My first visit was very pleasant. Happy to have found them 👍
- EBEmma Lake BoydstonSep 12, 20255.0If only my human doctors were as kind, communicative, and professional! I have been taking my two senior cats to Dr. Ortiz for several years now, and have always appreciated her time and care. She listens to concerns, and fully answers my questions. I also really appreciate that she lays out all the treatment options, and never makes you feel guilty for choosing a less invasive or cheaper option. The front office staff is also very quick to communicate and friendly. So very thankful to have found Dr. Ortiz and Arbor Animal!
- GLGang LiuAug 22, 20253.0Not good place for diagnostic for pets. Doctor took a few seconds to have a look at tooth and suggested it may have serious issue there may cause infection. Need x-ray to further confirm and perhaps need to pull the tooth or fix other things. Cost $280 for blood inspection before that and $790 for x-ray and deep cleaning together as package. The tooth is in good condition and nothing unhealthy there so just did a good deep cleaning for tooth. Everything is through normal process and price is normal. Just tried to ask you to spend as much as possible there. Feel like for diagnostic case it is better to do more homework and find better place to save at least 30 percent or perhaps most of the cost.
- IMIsaac MartinezAug 22, 20255.0Very friendly & informative! Prices are very fair here compared to other places
Frequently Asked Questions About VCA Arbor Animal Hospital
What are the operating hours of VCA Arbor Animal Hospital?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 2:00 PM. It is closed on Sundays.
Can I get a free first exam at VCA Arbor Animal Hospital if I am a new client?
Yes, new clients can click on the offer for a Free First Exam coupon available on their website.
Which types of pets does VCA Arbor Animal Hospital care for?
They provide care for cats and dogs.
What types of payment does VCA Arbor Animal Hospital accept?
They accept American Express, cash, checks, Discover, MasterCard, and Visa.
What veterinary services are offered at VCA Arbor Animal Hospital?
Services include advanced care, dental care, cardiology, chemotherapy, diagnostics, laser surgery, pet boarding, grooming, spay and neuter, vaccinations, and many more specialized treatments.
Where is VCA Arbor Animal Hospital located?
It is located at 5114 Balcones Woods Drive, Suite 312, Austin, TX 78759, USA.
How can I contact VCA Arbor Animal Hospital?
You can call their main phone at +1 512-782-0374 or their local phone at +1 512-794-1040.
Are there any nearby banks or ATMs close to VCA Arbor Animal Hospital?
Yes, nearby options include the Bank of America ATM and UFCU, which can be convenient for customers needing banking during their visit.
What nearby pet-related services are available near VCA Arbor Animal Hospital?
Banfield Pet Hospital is close by, offering additional veterinary and diagnostic services that customers might find useful.
Are there any local amenities near VCA Arbor Animal Hospital that visitors might enjoy?
Visitors can find the Austin Kid's Directory for local family-friendly resources, and for relaxation, places like Joy Reflexology and Detammy The Salon are nearby.