Geek Squad

Reviews

• CM

  Cristina Moustirats

  Jul 30, 2025
  5.0
  Adam at the Geek Squad went above and beyond to help me with my external drive setup. I will definitely 💯 recommend the Geek Squad at this location.
• AK

  Anastasia Koshevaya

  Nov 15, 2024
  3.0
  The issue I came in for was resolved. However, my experience with customer service had its frustrations. My front camera randomly only captured blue and black. They had to hold onto my phone while they shipped a part- which was understandable but certainly an inconvenience. It took 4 and a half days, and I never got a call on my boyfriend’s phone, (who I listed as the number to call) and never got an email. I only found out it was ready by checking the repair tracking daily. When I picked my phone up, my phone was reset to factory mode- again understandable. I had backed up my phone in advance. But my cellular service had been disconnected. I do have an eSIM, since I have an iPhone 15. But it was not something I realized would happen, or was communicated with about. Of course I didn’t realize this til I got home because I had to go through the whole iPhone set up. And I would have had to make another appt the NEXT DAY just to get help- which btw, this geek squad is SEVERELY understaffed. It’s not their fault- but even when you have an appt you sometimes have to ask someone else to go grab a member of geek squad. The wait times are awful. Anyway- I ended up messaging my carrier. Verizon was awesome about resetting my sim virtually. But it wasn’t something I was expecting to have to do. The actual repair service was great!!! But I don’t like that when you call Best Buy it sends you to representatives who don’t know much about what is going on in your store. I hate to leave reviews less than 4 or 5 stars, but they really need to work on their communication.
• GR

  Glenn Roid

  Sep 7, 2024
  5.0
  I decided to upgrade my 15 year old Onkyo surround sound amplifier. I was fortunate enough to encounter a Best Buy Consultant, LD, at the store when I went to visit. It's so nice to find someone who really knew about the subject. I ended up getting a much better amp than I needed, but the results are worth it. I'm pretty tech-savvy, but had some issues setting this very sophisticated piece. I decided to have The Geek Squad come and assist me in setting it up. One of the things about being tech-savvy is knowing when you need help, which I did. When Jacob from The Geek Squad came to my home I realized I made a good move as soon as we started talking. He really knew all about the amplifier I bought as well as my speakers and the way I had everything set up. He got everything working beautifully and took his time explaining everything I needed to know too (he told me I'd gotten it 90% right, but that last 10% was pretty complex). Unfortunately that evening the amplifier started turning itself off periodically. It'd then go through a "Amp Diagnostic" and tell me to "check speaker wire". Not terribly helpful if you have 7 speakers and a subwoofer. I called again and asked if Jacob could come out again, they gave me an appointment. He had to check all the speakers and determined there was a short on one of my rear surround speakers (the wire was buried under molding up by my ceiling). He ran another wire which we laid on the edge of the wall and the problem was fixed. I can't say enough about how incredibly happy I am with the fabulous service I got from Jacob. The sound coming out of my system now, especially on modern action movies is better than any I've heard in a movie theater (they just blast it, you don't hear the separation that I hear at home now). Thanks Best Buy and The Geek Squad!
• JM

  Jeanine McKnight

  May 18, 2024
  5.0
  Great help from start to finish. Noah is terrific!

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