Brand Certified
Best Buy
4.1(3086 reviews)
Certified by Best Buy • Mar 01, 2026
Business Details
4970 W Highway 290, Austin, TX
78735, United States
Certified by Best Buy • Mar 01, 2026
(512) 892-7550
Certified by Best Buy • Mar 01, 2026
https://stores.bestbuy.com/tx/austin/4970-w-highway-290-204.html/?ref=NS&loc=ns100
Certified by Best Buy • Mar 01, 2026
About
Certified by Best Buy • Mar 01, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Mar 01, 2026
Hours
Certified by Best Buy • Mar 01, 2026
Reviews
4.1
3,086 reviews
5 stars
1,659
4 stars
702
3 stars
335
2 stars
107
1 star
283
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Customers frequently praised the staff for being friendly, knowledgeable, and helpful, although experiences varied.
Customer Service Issues
Several reviews highlighted significant issues with customer service, including unresponsive staff, poor communication, and unresolved complaints.
Inventory and Stock
Customers noted a lack of inventory and difficulty finding items, with some expressing frustration over the availability of products.
Curbside Pickup Problems
Multiple reviews mentioned issues with the curbside pickup process, including app malfunctions and lack of assistance.
Geek Squad Experiences
Feedback on Geek Squad was mixed, with some customers praising their service while others reported negative experiences.
- MBMichael Bertch1 day ago3.0In for a carry case, out with one...took a little bit to get help, but nothing like Home Depot...
- HRHolly Richard6 days ago2.0No wonder people don’t shop in person anymore. The customer service was horrible. Couldn’t get anyone to help me and most of the employees were just standing around looking bored on their phones.
- BTBarrett TuckerFeb 10, 20264.0Good when you need instant gratification for a piece of technology.
- BRBlck RoseJan 21, 20261.0My son was granted a grant through Classwallet to be able to get things that he can use to make things a bit easier for him in school. The things he order came from BestBuy, When speaking to Best Buy representative in reference to my son package missing and that the locker that FedX say the items were in, was empty. BestBuy informed me that once FEDX send a picture showing the packages has been delivered, that they cannot refund and or replace the items. That there isn’t is nothing they can do and that the claim that placed with their help will be deny. They also said I have to get video surveillance, that the complex I resided in have to file a claim with their rental insurance, I asked for FEDX info that delivered my package they told me all I can get is the tracking number which at this point, is no help. To have them replaced my son accessories for his iPad that also came from BestBuy, but delivery with UPS. And I received communication from UPS with the delivery date, when items were being delivered and when the items has been delivered. Something I did not receive from FedX! I received a reminder from Amazon lockers saying I had a package to pick up, because I was not aware the package was being delivered and or by whom. Now for BestBuy to not be willing to replace all 3 accessories for his IPad that total a bit over $200 is bad customer service. We are very disappointed with BestBuy customer service support.
- MRMicha RainsJan 18, 20263.0Ordered online for curbside pickup. When I arrived, the app wasn't working to let them know that I was there. When I asked the employee who delivered to the car next to me, they just told me to go inside. If I wanted to do that, I wouldn't have ordered online for curbside.
Frequently Asked Questions About Best Buy
What types of products can I purchase at Best Buy in Austin?
At Best Buy in Austin, you can shop for TVs, computers, appliances, cameras, home electronics, and more.
What are the store hours for Best Buy located at 4970 W Highway 290?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Austin offer in-store and curbside pickup services?
Best Buy offers in-store pickup but does not provide curbside pickup at this location.
Can I get repair or service support for my electronics at this Best Buy?
Yes, Best Buy offers service and repair support, including Geek Squad services, at this location.
What payment methods are accepted at Best Buy in Southtown Square?
Best Buy accepts debit cards, personal checks, and does not require cash only payments.
Where is Best Buy located within Austin?
Best Buy is located at 4970 W Highway 290 in Southtown Square, Austin, TX 78735.
Are there any nearby sporting goods or shopping centers near Best Buy?
Yes, Academy, a sporting goods and shopping center, is located nearby and can be visited before or after shopping at Best Buy.
What dining options are available near Best Buy in Austin?
Nearby dining includes Applebee's Grill + Bar, CraigO's Pizza and Pastaria, Serranos Restaurant, and JuiceLand smoothie juice bar.
Are there any health and wellness services close to Best Buy?
Yes, The Joint Chiropractic, Sage Blossom Massage, Ageless Mens Health, and Restore Hyper Wellness are nearby health and wellness options.
How can I find more information or contact Best Buy Austin location?
You can visit their website at https://stores.bestbuy.com/tx/austin/4970-w-highway-290-204.html, call them at +1 512-892-7550, or follow Best Buy on Facebook at BestBuySouthAustin.
Brand Certified Facts from Best Buy
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Certified March 01, 2026Yext Knowledge Graph
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