Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,101 reviews
5 stars
1,670
4 stars
703
3 stars
338
2 stars
106
1 star
284
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, knowledgeable, and helpful, providing excellent service during their visits.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including poor communication, untrained staff, and frustrating experiences with order fulfillment.
Product Availability
Customers expressed frustration over discrepancies in product availability, with some items listed as in stock but not actually available in-store.
Mixed Experiences
While some customers reported great experiences, others shared negative encounters, particularly regarding large appliance purchases and Geek Squad services.
Pricing Concerns
Customers noted that while some products had good prices, others felt that certain items were overpriced, especially in comparison to competitors.
- TCThomas Chapman3 days ago1.0Worst customer service ever. The store is kept neat, and stocked well but Jesus are the people that work at this location RUDE AS HELL. They don’t even have the decency to stop walking to turn and talk with you, just run off and expect you to keep pace with them.
- SMShane MarkhamNov 13, 20253.0Amazon has everything they do accept installation & geek squad services
- YHYvonne HortonNov 9, 20255.0Got the needed help for phone questions plus more. Very satisfied
- ECEli CoxNov 6, 20255.0I have shopped at Best Buy for many years but requested a delivery for the first time. I received a text message indicating that my purchase would be delivered soon. I received another when it arrived. I noticed that Best Buy used the Roadie service. This enhanced Best Buy’s good service and I will look for it when I purchase products from other firms.
- IBInna BarabashOct 21, 20251.0I ordered Meta glasses from Best Buy on October 9th as a birthday gift for my husband (his birthday is October 17th). The consultant at the store assured me that the order would be delivered by October 16th. After I purchased it, in the app it suddenly said “will ship on the 16th,” which already meant it would arrive late — but I decided to wait. Now it’s October 21st, and the order is still “processing.” No updates, no emails, no tracking — nothing at all. To make things even worse, the consultants at the store don’t seem to know anything about the products or the delivery process. Every answer is vague or incorrect. I finally decided to cancel the order, and now Best Buy is refunding only $379 out of the $410 I paid with taxes and fees. How is that even fair? This whole experience has been awful — terrible communication, untrained staff, misleading delivery promises, and incomplete refund. Shame on you, Best Buy. I’m never purchasing from you again. This is complete BS.
Frequently Asked Questions About Best Buy
What types of products can I purchase at Best Buy in Austin?
At Best Buy in Austin, you can shop for TVs, computers, appliances, cameras, home electronics, and more.
What are the store hours for Best Buy located at 4970 W Highway 290?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Austin offer in-store and curbside pickup services?
Best Buy offers in-store pickup but does not provide curbside pickup at this location.
Can I get repair or service support for my electronics at this Best Buy?
Yes, Best Buy offers service and repair support, including Geek Squad services, at this location.
What payment methods are accepted at Best Buy in Southtown Square?
Best Buy accepts debit cards, personal checks, and does not require cash only payments.
Where is Best Buy located within Austin?
Best Buy is located at 4970 W Highway 290 in Southtown Square, Austin, TX 78735.
Are there any nearby sporting goods or shopping centers near Best Buy?
Yes, Academy, a sporting goods and shopping center, is located nearby and can be visited before or after shopping at Best Buy.
What dining options are available near Best Buy in Austin?
Nearby dining includes Applebee's Grill + Bar, CraigO's Pizza and Pastaria, Serranos Restaurant, and JuiceLand smoothie juice bar.
Are there any health and wellness services close to Best Buy?
Yes, The Joint Chiropractic, Sage Blossom Massage, Ageless Mens Health, and Restore Hyper Wellness are nearby health and wellness options.
How can I find more information or contact Best Buy Austin location?
You can visit their website at https://stores.bestbuy.com/tx/austin/4970-w-highway-290-204.html, call them at +1 512-892-7550, or follow Best Buy on Facebook at BestBuySouthAustin.