Best Buy

Reviews

• FL

  First Last

  3 days ago
  1.0
  If I could give zero stars I would. Every time I come in here, I feel like it would change and not be the same old crappy Best Buy. Times have changed and no one can expect customer service anymore. None of the workers want to help you and it always smells like a locker room in there. Don’t waste your time. Go to Amazon…..
• UD

  Unknown Digital

  6 days ago
  4.0
  Hit or miss with the employees it seems. The store is good and is somewhat in stock with items (from what I saw) and when I came in I was immediately greeted by a very very kind lady, but when checking out and later walking past the entrance, the guy that had replaced her wasn't nearly as friendly. Granted, he wasn't extremely rude, but seemed a bit frustrated or dulled out. He was efficient with checking out though, got me through extremely quickly, and was patient while I did an address change. Also, I approached an associate asking where the restroom was (far right when you walk in), and the gentleman was very kind.
• LT

  Lexie Thompson

  Jan 3, 2026
  5.0
  I came in the other day to look for a MacBook was helped out by a really handsome and kind blonde guy he was really helpful and knowledgeable on getting me the right one! Great service and if anyone knows his socials Id love to see him again :)
• JW

  Justin W

  Jan 2, 2026
  5.0
  Best Buy is a solid place to shop for electronics. They have a good selection of tech and accessories, and the store is easy to navigate. The staff were especially knowledgeable and helpful when it came to computers and laptops, answering questions and helping compare options without being pushy. Overall, a reliable Best Buy location and a good spot to go when you need tech help or upgrades.
• OP

  Owen Parsley

  Dec 12, 2025
  1.0
  I originally went to this Best Buy to have a new car stereo installed. The manager was friendly and was very confident while helping me select the necessary installation parts (dash kit, wiring harness, etc.). He sold me several items and even recommended I purchase one additional part from Amazon. When I showed up for my scheduled installation appointment at the New Braunfels Best Buy two weeks later, the installer immediately noticed that multiple parts sold to me in Austin were incorrect and completely incompatible with my vehicle. The New Braunfels technician said this was at least the second recent case he’d seen of the Austin store selling customers the wrong components for the same type of install. It turned a straightforward installation into a hassle and I’m pretty frustrated, and I can’t get money back from the part I got from Amazon. Everyone I dealt with was polite, so this may have been an honest mistake, but it’s frustrating when you rely on the “experts” and end up with the wrong parts anyway. Manager convinced me he knew what he was talking about, and set me up to pay more money at the end of it by selling me the wrong parts. Intentional or not, they should have actual experts selling people these kinds of things. That’s why I went in the first place lol.

Frequently Asked Questions About Best Buy