Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,802 reviews
5 stars
1,573
4 stars
586
3 stars
262
2 stars
99
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some were helpful and friendly, while others were rude and unprofessional.
Geek Squad Issues
Numerous complaints about Geek Squad's service, including missed appointments and poor communication.
Product Availability
Customers noted inconsistent stock levels and difficulty finding specific items, leading to frustration.
Store Cleanliness
Generally reported as clean and well-organized, though some customers noted areas needing attention.
Return Policy Concerns
Customers expressed dissatisfaction with the return policy changes and experiences with returns.
- ARAlex Rodriguez3 days ago1.0My apple pencil top broke. The floor manager stated she would take care of ordering replacements for me at no cost. I didn't receive any notifications alerting me of the order being in. When I went to check I was told it must have been sent back then the next time another manager told me that it must have not even been ordered. And now nobody seems to know what happened and I don't have parts and we are not able to get those parts taken care of like I was told, I have been to the store 3 times trying to find a solution and was just told I would need to pay for it if I wanted it. Sad experience with a business I have spend so much money with.
- PRPhilip RogersNov 14, 20255.0So recently I have not been going to the Best Buy in San Marcos because of the South Park Meadows store and New Braunfels store. The last 2 experiences were amazing. I live in Kyle so it is a bit of a trip but well worth it. As soon as I walked in I had three people offer to help me. They knew exactly where the items I wanted were at. The staff was hands down the best customer service experience I've had with a brick and mortar store in over a year. Thank you
- DDDNov 2, 20255.0I must give props to this Best Buy (and Marshall specifically) for bailing me out of a stressful jam today. I previously ordered a discounted router directly from a manufacturer, but the package was stolen upon delivery with zero replacements available. Being afraid to reorder online again, I asked Best Buy if they would price match an in-store replacement at the same discount the manufacturer gave me for the first router. Yes! I was thrilled. I'm still sad my first router was stolen, but I'm happy that Best Buy was understanding and willing to work with me on replacing it at the same price. Thanks, Marshall and Best Buy!
- KZKaitlyn Moran (ZeArtPit)Oct 31, 20252.0Mean and rude employees at this location... I was buying a monitor and the associates were talking smack about me and my boyfriend in Spanish... The associates came up with some BS and also could not apply my certificate to the purchase. Called customer service and they could do it no problem. Associates don't know smack.
- TKTanner KendallOct 28, 20251.0DO NOT USE GEEK SQUAD HERE. Made 3 different appointments with geek squad to have my iPhone repaired. First appointment, they let me know they didn’t have the correct screen to replace and would put in an order to have the correct screen delivered that night, and made an appointment for me the following day. Arrive 45 minutes early to my 2nd appointment, yet 20 minutes AFTER my appointment, they said they didn’t have the screen and put in an “emergency order” to have one delivered by 9pm that night and created yet another appointment for today to get it fixed. Call them this morning to verify that they received the screen for my 3rd appointment, only to find out that they never finished filling out the original work order, the screen still hasn’t even been ordered, and they have no clue what’s going on. This is actually embarrassing. Do better.
Frequently Asked Questions About Best Buy
What types of products can I shop for at Best Buy in Austin?
At Best Buy in Austin, you can shop for TVs, computers, appliances, cameras, home electronics, and more.
What are the regular store hours for Best Buy at 9600 S Interstate 35?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Austin offer same day pickup services?
Yes, Best Buy offers same day pickup services to customers.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad support is available at this Best Buy store, providing expert assistance and service repair.
Can I pay using debit cards at this Best Buy store?
Yes, Best Buy accepts debit card payments.
Does this Best Buy location have in-store shopping available?
Yes, customers can shop inside the store at this location.
Does the Best Buy store provide electronics recycling services?
Yes, the store offers electronics recycling services.
Where can I get office supplies near the Best Buy store?
Nearby, you can visit OfficeMax - Austin 6745 or Office Depot for office equipment, arts and crafts, printing services, and business supplies.
What entertainment or dining options are near Best Buy at Southpark Meadows?
Near Best Buy, you can enjoy Painting with a Twist for arts and entertainment, Nothing Bundt Cakes for desserts, and several restaurants like Famous Dave's Bar-B-Que and Keva Juice.
Are there any eyewear or optometrist services near the Best Buy location?
Yes, nearby places such as Visionworks, EyeMasters, and Master Eye Associates provide optometry and eyewear services.