Apple Domain NORTHSIDE

Reviews

• DA

  D. Abraham

  6 days ago
  5.0
  Excellent customer service. I came here to pick up a few products that I ordered. The Apple staff here are very nice and courteous, even though it was very busy at the store. Special thanks to Lauren, and Maha at Apple Store at the Domain , for their help in explaining more details about the products that I had ordered. These details were very helpful for me.
• JL

  Joseph Lopez-Ortiz

  Nov 16, 2025
  2.0
  The employees are decent & try their best to help. The process of appointments, getting a repair, buying a product, etc is the worst I’ve seen in my experience. 4:15 appointment, didn’t actually get helped till 5:11. Another hour with them going to the back to check this or authorize that. Finally made our way out by 6:45 ish. They do not let you know when the repair is done- they give you an approximate time for you to come back to the store to check if it is. I came back at their approximate time and the repair wasn’t done for one thing or another. Waited another hour till they said they no longer have the parts available we need to go to Barton creek store location. Like I said nothing against the employees. You would think the leading brand in the world would be able to better their process? At least text when something is done? lol
• LK

  lakshmisahithi kolasani

  Nov 14, 2025
  5.0
  My support executive was Sean and he is really the best. They tried to help me until the end, trying their best to resolve my finicky issue with T-mobile account. He was really patient and stayed on call with Tmobile representative for an hour to address my issue. Very understanding team.
• DG

  Deanna Garman

  Nov 9, 2025
  1.0
  I’m really disappointed in the service here. I went in last night to trade in my 13 pro for the 17. Now the 13 was a gift so I never bought my own iPhone and understood the process. But I spoke with a gentlemen named Russ who said the trade in value was 230$. Okay cool, it wasn’t done backing up to iCloud yet so we decided to purchase the phone and drop the 13 off today to trade in. I was never informed about a diagnostic test to proceed with the trade in. It had unknown water damage in the camera which I wasn’t even aware of because the camera worked great on the 13. They proceeded to tell us that it was only worth 50$ now. I had already purchased the 17 for full price, I was looking forward to my 230$ trade in value. To keep a customer, you guys need better communication it’s not fair that I didn’t get the full trade in value, after I was assured the night before I’d have it. They made the sale and the lead said there was nothing she could do. Keeping your word goes a long way, and there’s no reason this big of a company couldn’t offer that value after I dropped almost a 1000$ on the new phone. I wanted to be a happy customer and this whole process really was uniformed and inconvenient. End of story I sold it at an outlet store elsewhere and they gave me more than apple offered….
• VB

  Vivian Baker

  Nov 5, 2025
  5.0
  The Apple genius that helped me with my MacBook Pro was very calm, knowledgeable and patient with my questions. He found the flaw with my computer and advised me not to spend a lot of money to get it fixed since my computer is about 7 years old. I agreed. The second man that helped me with my new MacBook Air was so patient!! His name is Andy from Cuba. What a thorough man he was also. Thank you so much to both of them. It took a long time to resolve my issues, but it was well worth it. And I learned a lot. Thank you!!

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