Best Buy

Reviews

• RR

  Ryan

  Apr 24, 2026
  5.0
  Grace did amazing tonight. I came in because my order had still not proceeded through order pickup! It was a switch 2. She went out of her way to call corporate and push the order through. Her attitude for it being past closing was amazing… sorry for being those customers… but anyway. If you making any big purchases have her help you! She knows wha she’s doing.
• SW

  Steph W

  Apr 24, 2026
  5.0
  Huge thank you to Grace for helping my boyfriend and me out! She really went above and beyond and made our whole night so much better. We truly appreciate her kindness and great service thanks again, Grace! 😊
• SD

  Steve Davis

  Apr 21, 2026
  1.0
  Terrible Experience. I was just in this store to purchase a microwave. After being there for 30 minutes I left empty handed because no one would come over to help me. I spoke to 2 associates that said they would send someone over, no one ever showed up. As I looked around the store, there were at least 10 employees standing around doing nothing.
• BL

  Brian Lang

  Apr 9, 2026
  2.0
  What a truly awful experience dealing with Geek Squad in the South Austin store. They were going to reformat my Mac and started yesterday afternoon. They said it would take 5 hours. I did not hear from them so the next morning I called and had a truly traumatic experience with their phone AI. Three calls later I got a person who wasn't in Geek Squad, and while she was nice she could not connect me to anyone who could help. I had to go the store where I am now and after waiting a bit, another nice employee brought my laptop out and explained the problems they are having. I'm here now waiting to work through the issue with them. They are clearly understaffed. My frustration is no one contacted me and told me of the next problem they are trying to figure out a solution for - if you're a Mac owner, go to the Apple store. Best Buy and Geek Squad at the South Austin store is a communications disaster.
• PB

  Patricia Bunton

  Mar 30, 2026
  3.0
  Each time I come here customer service needs to be improved. We go in there knowing what we want but each time the staff acts as if we are an inconvenience and not welcome. Only the cashier was a delight. Thank you.

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