Best Buy

Reviews

• TT

  TriggeredLmao

  1 day ago
  1.0
  The manager is a clown in this place. Went to return a laptop because it's a very known issue on the net that the PH18-73 Acer laptop runs at 4400 mhz RAM speeds whereas other competitors laptops say 5600 and even others at 6400. The box on the laptop says 5600 yet mine and others is locked at 4400. Item misrepresentation. Needless to say this 🤡 manager accused me of being a guy that buys, tests and refunds laptops lol. Typical case of racial profiling. He should do his homework before mindlessly accusing people. It's no wonder the laptop went on sale too because it doesn't compete with others due to that fact. But he went and told me to go to Microcenter and buy laptops there and refund them lol. This was literally my 2nd laptop refund after being 15 years in the PC industry and first one on Best buy.
• JM

  Jesse Montmayor

  5 days ago
  5.0
  Alejandro helped me and my girlfriend pick out a game station that fit our needs. Answered all of my questions and helped out with some things I didn’t even know. Appreciate it!
• WF

  Waldo Fuentes

  Apr 22, 2026
  2.0
  I guess I looked suspicious... as soon as I walked in security followed behind me 🤣😅☠️ walked through the aisles I was in the as soon as I walked across the store he was right behind me.... I looked and waved at him, I was in basket ball shorts and a Big Trouble in Little China shirt guess thats to "Poor looking"....
• TK

  Tawana Keah

  Apr 19, 2026
  1.0
  I had the most awful experience at this location. I went in to get my screen protector replaced as I have a warranty on it. A girl named America looked up my information and not only was she rude but she had a smart mouth. I felt like I was playing a trivia game. I asked to speak to a manager and that was a big mistake. She brought someone over named Alejandro who was no way manager material. It shows the low bar that Best Buy holds in standards of hiring people in management positions. I didn’t expect much from America since she was more concerned about sipping her Starbucks drink than helping customers. All I needed was a simple screen protector replacement and they acted rude and put off by helping me. Asking me questions they knew the answers to just to be condescending. When I decided to leave and not move forward with the transaction, some crazy-eyed employee with red makeup around her eyes got in my face and told me to leave. I asked who she was and she reply, “someone that is willing to get fired today”. Alejandro had to pull her out of my face. You need to take a strong look at who you have running this store. The fact that this “manager” allowed this to escalate like this is pretty sad. I am not sure why Best Buy doesn’t care how they are represented and allow this crazy looking girl who jumped in my face to even work there. She is a ticking time bomb waiting to explode. I am sure that we will see this Best Buy location on the news and her being taken away in handcuffs. She clearly doesn’t need to be dealing with the public. Shame on you Best Buy.
• FE

  fbe Edwards

  Apr 10, 2026
  2.0
  best buy geek sqaud is the worst for any help on your phone. they do NOT work on phones or know anything about them. i was personally told this even after they took my $ for insurance. We bought the total care & they can only help with computers. I wish I knew where to go for help

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