Best Buy

Reviews

• JG

  J. Garza

  Apr 20, 2026
  3.0
  My friend purchase & paid for a television online that he had me pick up after purchasing a Roku Expresa TV Stick on our AAFFEES card that we use at both Lackland & Fort Sam Houston Air Force bases, which we also sometimes purchase alcohol at when there. It was a REALLY easy & fairly quick process to pick up, tho I don't remember if I went inside w conf # or someone hauled the device he had already purchased & paid for. It was pretty easy EITHER WAY THO, having something picked when prepaid online. And it's a more convenient location to UT/DT than the two more South. The 3 STAR LEVEL is because traffic SUCKS in the area!, which is also annoying exit to get off of if on IH35, across David Powell (Community Care) opposite side of HWY!!!
• HZ

  Hanoi Zambrano

  Apr 14, 2026
  5.0
  We went to this Best Buy a month ago, and the service we received was just okay. We returned today, and a young woman named Mayra was working at Customer Service; the service was 5-star. She was friendly, patient, and dedicated to resolving our issue. Excellent service, everyone should be like her. Kudos on the service, thanks to her.
• CR

  Cole Richards

  Apr 11, 2026
  5.0
  Adam De La Torre and Abdi are very knowledgeable geek squad employees and incredibly helpful with technology information and issues. Will go back for all my tech needs thanks to them!
• SO

  Shauna O'Reilly

  Apr 4, 2026
  5.0
  BIG shoutout to Naya!!! She seriously saved me. I had a bit of a messy return situation and she handled it like an absolute pro. She was super patient, really sweet, and just made the whole thing way less stressful than it could have been. You can tell she actually cares, which goes a long way. Really appreciate her help! Y'all are lucky to have her.
• AR

  Amber Rambo

  Mar 23, 2026
  2.0
  I stopped here to impulse buy the new Sony headphones (XM6) that are on sale. I wanted a chance to use my Rewards and I have been looking forward to these headphones since they were announced. I was kind of surprised when I arrived at Best Buy Mueller to see that these $300 headphones were not locked up. 🤷🏻‍♀️ I grabbed the white pair and went to look around for a Sonos Era and possibly find a dash cam. Well I was followed by a security guard and at least 2 employees as I was looking around for other things to buy. I get it, maybe I look suspicious, tattoos, I look like a scumbag on my day off, I have been cleaning all day but LOCK UP THE HEADPHONES! Have someone hold them at the register, or any other solution other than making me feel like a POS while I am shopping. I will just do delivery from now on like the rest of the world. Edit to add: cashier was really nice though.

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